What are the responsibilities and job description for the Bell Staff position at Enchantment Group Management Company LLC?
At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!
Basic Function: To assist guests and resort staff, efficiently, courteously and professionally, maintaining a high standard of service and hospitality
Work Performed:
- Greet guests as they arrive at the greeter/bell stand
- Transport resort guests’ to and from the airport and other locations whenever necessary
- Escort guests to their rooms and deliver their baggage, providing information about Enchantment Resort & Mii amo Spa and other area attractions
- Ensure guests are aware of necessary safety precautions such as locations of flashlights, fire extinguishers, etc. and assist guests if necessary in emergency
- Assist departing guests’ with luggage
- Provide rides to guests around the property as requested
- Open the lobby door and be available for any guest requests and questions
- Make all special deliveries to the rooms (flowers, wine, fruit baskets, mail, etc.)
- Keep ashtrays clean, pillows fluffed, floor and walkways clear of debris in guest lobby areas
- Help ensure the lobby, pool and grounds areas are neat at all times and inform appropriate department correction is necessary
- Keep lobby fireplaces lit, when appropriate
- Pick up and deliver guests’ laundry and ensure that the charges are posted to the guests’ account
- Secure laundry bags with proper tickets and ensure daily pickup/delivery
- Run any errands as requested by management
- Ensure Audi fleet and golf carts are kept clean, in good repair and inspected daily
- Assist with snow removal whenever necessary
- Assist at the front gate when necessary to assist Safety & Security department
- Assist Mii amo spa attendants with guest rides when necessary as backup support
- Patrol the property to be sure that all rooms are secure and report any suspicious activities to the MOD
- Assist other departments as necessary
- Other duties as assigned
Supervision Exercised: None
Supervision Received: Bell Captain and Guest Service Manager
Minimum Requirements:
High school graduate and at least 21 years old. Must have strong communication and outstanding guest relations skills. Must be very friendly and smile. Attention to detail and able to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Must have a clean driving record and current CPR certification or obtain certification within 30 days of hire. Safety sensitive position.
Physical Requirements:
Lifting & carrying up to 50-75 lbs
98% walking, standing and bending
2% Sitting
Hearing & manual dexterity
Distance vision 1-3 feet
Ability to work in all types of weather conditions
Ability to drive a golf cart