What are the responsibilities and job description for the Experienced Medical Spa Front Desk position at Enchanted Medical Aesthetics?
Front Desk/ Assisting Role Only. Estheticians, please do not apply.
Enchanted Medical Aesthetics, Ormond Beach’s premier boutique medical spa, is seeking a full-time Aesthetic Coordinator with cross-training as a Medical Assistant to join our refined and results-driven team. This role requires flexibility, including select weekend shifts, and offers an opportunity to grow within a luxury aesthetic environment.
We are looking for a polished, confident, and sales-oriented professional who embodies exceptional hospitality and thrives in a patient-centric setting. The ideal candidate has a natural ability to connect, educate, and guide clients through their aesthetic journey while delivering an elevated, concierge-level experience at every touchpoint. A warm, upbeat, and friendly personality is essential, as this role is highly patient-facing and relationship-driven.
The Role
As the first and last impression of our practice, the Aesthetic Coordinator plays a vital role in both the client experience and revenue growth of the practice. This position requires a strong sales mindset, impeccable professionalism, and a genuine passion for aesthetics and wellness.
Core Responsibilities
- Create a welcoming, luxury experience by greeting clients with warmth, professionalism, and attention to detail
- Build lasting relationships through personalized engagement and thoughtful service
- Confidently present and sell aesthetic services, treatment plans, retail products, and packages, consistently meeting or exceeding sales goals
- Educate clients on available treatments and guide them toward appropriate aesthetic solutions
- Professionally manage incoming calls, inquiries, scheduling, and follow-up
- Coordinate appointments and ensure a seamless client flow
- Process client check-out with discretion and accuracy
- Maintain thorough and precise client records (experience with Aesthetic Record EMR is a plus)
Stay knowledgeable and continuously educated on aesthetic treatments, services, and industry trends
Sales & Client Experience Expectations
- Retail or service-based sales experience is required
- Proven ability to close sales while maintaining a high-touch, consultative approach
- Confidence in recommending treatments and products aligned with client goals
- Strong interpersonal skills with an upbeat, engaging, and poised demeanor
Medical Assistant Cross-Training Responsibilities
- Assist providers during aesthetic treatments and procedures
- Prepare and organize provider trays and treatment rooms
- Perform patient intake and support clinical workflows
- Capture professional before-and-after photography
- Stock and maintain treatment rooms to luxury standards
- Support providers and clinical staff to ensure exceptional patient outcomes
Qualifications
- Demonstrated sales success in a luxury retail, hospitality, or service-based environment
- Exceptional communication and organizational skills
- Certification as a Medical Assistant, Medical Office Assistant, or Nursing Assistant is a plus, but not required
- Medical spa or aesthetic experience is strongly preferred, but not required
Ability to multitask with grace in a fast-paced environment
Professional appearance, positive attitude, and team-oriented mindsetThis position is ideal for someone who understands luxury service, is passionate about aesthetics, beauty, and patient experience and wants to grow within a boutique medical spa environment.
Hours:
Monday: 9am-4pm
Tuesday: 9am-6pm
Wednesday: 9am-6pm
Thursday: 9am-6pm
Friday: 9am-4pm
Rotating Saturdays: 10am-2pm
36-40hrs per week; shifts run 4-9hrs.
We do criminal background checks and reference checks prior to onboarding.
Please visit our website at www.enchantedmedicalaesthetics.com to familiarize yourself with the services we provide prior to applying.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $18