What are the responsibilities and job description for the Onsite Service Technician – Lancaster County Detention Center (Lincoln, NE) position at Encartele?
About the Role
Encartele is seeking a highly motivated Onsite Service Technician to support the operation of our Cidnet communication system at the Lancaster County Detention Center in Lincoln, NE. This position plays a vital role in maintaining the technology that keeps correctional facilities connected, secure, and efficient.
The ideal candidate thrives on problem-solving, is hands-on with technology, and values consistency, reliability, and teamwork. You’ll serve as the local point of contact for all Cidnet hardware and system-related needs, ensuring equipment is functioning optimally and that the facility staff have a dependable partner on site.
Key Responsibilities
- Maintain and support the operation of the Cidnet system, including:
- Network hardware and servers
- Inmate phones and kiosks
- Tablets and handheld devices
- Troubleshoot and resolve connectivity or hardware issues as they arise.
- Perform routine maintenance and diagnostics to ensure maximum system uptime.
- Interface with Encartele’s headquarters in La Vista, NE, for support coordination, reporting, and parts management.
- Travel as needed between Lincoln and La Vista to collect or deliver parts and equipment.
- Collaborate with facility staff and Encartele’s support team to provide timely and professional service.
- Maintain detailed records of repairs, installations, and maintenance activities.
Qualifications
- High school diploma or equivalent required.
- Experience in the service or technical support industry (IT, telecommunications, or electronics preferred).
- Law enforcement or correctional facility experience is a plus.
- Must be a motivated self-starter capable of managing time and priorities effectively.
- Strong problem-solving, communication, and interpersonal skills.
- Valid driver’s license and reliable transportation required.
Why Join Encartele
At Encartele, we’re transforming how correctional technology works — building systems that connect, educate, and improve the lives of justice-impacted individuals. As our Onsite Service Technician, you’ll be part of a growing company that values integrity, innovation, and initiative.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $45,000 - $55,000