What are the responsibilities and job description for the On-Site Service Desk Technician position at Enable Resource Group LLC?
*Applicant must be local to the Houston, TX area*
Enable Resource Group is seeking a mission-minded Service Desk Technician to join our growing team!
Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world. As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we're in more than just the IT business; we’re in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve.
As a Service Desk Technician, you will be responsible for troubleshooting and providing resolutions related to technology issues for Enable clients. Due to the significance of your direct contact with clients, you are an integral part of our support model. You will possess a client-first service attitude, troubleshooting mindset, technical competence, hunger to learn, professional demeanor, and ability to communicate tactfully. Your role extends beyond resolving client issues; you'll actively engage with clients and regularly build relationships, demonstrating excellent customer service along the way.
Key Responsibilities:
- Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions.
- Building client relationships through the use of active listening and empathetic behavior.
- Contributing to a collaborative team environment.
- Discovering and implementing resolutions successfully and efficiently through critical thinking skills.
- Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.
Required Skills:
- 1-3 years in an IT support role troubleshooting Tier I – Tier II tickets or a bachelor’s degree in a technical area of study
- Proficient technical skills in the following areas:
- Current experience supporting Microsoft 365 applications
- Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID
- Working knowledge of electronic ticketing systems
- Working knowledge of current Windows OS
- Ability to undergo and pass a background check in accordance with state and federal laws
Preferred Skills:
- macOS
- Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
- Microsoft 365 and Google Workspace administration
- Remote administration concepts and tools
- Process/task automation solutions in business or other environments
- Microsoft Azure
- Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
- Professional certifications: A , Network , Security , Microsoft certifications, etc.
- A bachelor's degree in a related area of study
At Enable, we put people and relationships first. One way we accomplish this is by providing comprehensive benefits that enhance the Enable experience.
Benefits:
- Fantastic company culture
- Great work/life balance
- Competitive salary
- Competitive health benefits
- 3 weeks of PTO & major holidays
- 401k with a match
- Growth opportunities
- And much more!
By joining our team, you have an outlet to contribute your professional skills and immediately become part of a life-changing impact. We can't wait to meet you!