What are the responsibilities and job description for the Customer Service Representative position at En Garde Deer Defense?
Customer Service Representative
Broadview Heights, OH
En Garde Deer Defense is a family-owned and operated company specializing in professional deer repellent spray services to help protect yards and gardens.
We are currently hiring a full-time Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service, managing customer accounts, scheduling services, and supporting day-to-day operations.
What can we offer YOU:
• Health, dental, and vision insurance
• HSA
• Life insurance
• PTO
PAY: $18-$22 per hour, offer depending on experience
Qualifications:
• High school diploma or equivalent
• 2 years of administrative, office support, or customer service experience
• Strong communication and interpersonal skills
• Excellent organization, attention to detail, and time-management skills
• Ability to prioritize multiple tasks, meet deadlines, and work independently
• Reliable, flexible, and adaptable in a growing company
• Comfortable learning and using technology, including iPhone and Mac computers
- Proficient in Office 365 Suite, especially Excel
Preferred Qualifications:
• Bachelor’s degree
• Proficiency with Microsoft Office, especially Excel
• Experience with Gorilla Desk or other CRM software
• Knowledge of landscaping gardening, or floral plant care
Responsibilities:
• Respond to customer phone calls, texts, emails, and online leads within 24 business hours
• Provide a high level of customer service and effectively communicate with clients
• Discuss En Garde Deer Defense services with potential customers
• Schedule free trial sprays and manage customer appointments
• Maintain customer accounts using Gorilla Desk CRM
• Assist with invoices, payments, and other administrative tasks
• Follow established procedures for managing off-season customers
• Work with management on customer service initiatives and other assigned projects
Does this sound like the position for you? Apply with a current resume today!
En Garde Deer Defense is a family-owned and operated company specializing in professional deer repellent spray services to help protect yards and gardens.
Salary : $18 - $22