Robotics Automation Lead Technician

About Us

Established in 2011, Emtech, LLC has grown to become a premier Managed Service Provider (MSP) in the robotics and automation R&D space. Our technicians specialize in robotics and automation development, testing and deployment, and working space maintenance, management and improvements.

Visit us online at www.emtechengineering.com

Article about what we do: https://www.youtube.com/watch?v=2X4CU3jmw-g

Article about what we do: https://www.amazon.science/latest-news/how-amazon-robotics-researchers-are-solving-a-beautiful-problem

Summary: Provides advanced technical customer service and support by leading the integration of systems for use in the R&D and automation industry. Must travel frequently to provide expert level technical customer service, programming and support during the installation, commissioning, and service of R&D and automation equipment

Essential Duties and Responsibilities:

• Contributes to customer satisfaction by providing by a high level of customer support
  
• Supports customers with timely response to service requests that includes frequent travel up to 75%
  
• Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction
• Excellent Customer Feedback and High return request rate
• Ensures proper electrical and mechanical installation
• Supports local electricians, assemblers, and welding personnel during installation
• Ensures that all aspects of the equipment are functioning properly
• Finalizes the equipment commissioning process
• Tests local input and output once the electrical installation is complete
• Tests all devices after installation and assures all control interlocks and alarms are functioning
• Educates and trains customers on equipment to ensure continued proper functioning of the equipment
  
• Ensures that production schedule and profitability commitments are met
• Complete the service trip in a safe and efficient manner within the allotted time frame
• Exhibits continual awareness of quality standards and estimated cost parameter
  
• Provide advanced level of formal training
  
• Increases customer interest in plant upgrades and future modifications
• Prescribes recommended parts that should be purchased and provide recommendations on maintenance issues
• Provides technical support to sales representatives, records key information to aid the sales team in quoting
• Documents project requirements
• Completes job and expense reports within established time guidelines
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals.
• Manage customer relationships
• Track relevant assign tasks, and update daily reports
  
• Supports internal and external customer service
• Understands and documents internal and external customer needs and expectations
• Develops resources and critical service metrics to ensure these needs are bring met
• Communicates to appropriate team(s) when an expectation will not be met
  
• Documents processes and procedures, eliminates non-value-added activities, and participates in cross functional CI teams
  
• Valid Driver’s License and Driving Record
• Ability to travel to/from airports and/or customer facilities utilizing your own vehicle or a leased vehicle, therefore requiring a valid Driver’s License and Driving Record that does not fit the criteria of a high-risk driver (as noted in our company Vehicle Policy).
• Contributes to the continuous improvement effort
  
• Maintains professional and technical knowledge
• Establishes personal networks, participates in professional societies, attends professional workshops and reviews publications
• Contributes to team effort
• Willing to attempt new assignments or fill in for others as needed; accomplishes other duties as assigned
• Participates in applicable SOP and training

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, skills and/or abilities:

• Microsoft Office (Word, Excel, Outlook)
• General Electric, PLC, PCB work connectors/cable build, data, high/low voltage electrical, AC/DC
• Mechanical skills

Equipment Operation
Advanced

• PLC troubleshooting (program editing & network connections)
• Specific Knowledge of (PLC code/programming)
• ControLogix (PLC code/programming)
• PanelView (Studio)
• Motion Control

Skills
Advanced

• Analytical
• Project/Process Management
• Computer/Technical
• Organizational
• Interpersonal Communication
• Problem- Solving

Intermediate

• Written and Oral Communication
• English Language

Education and/or Experience:

• High School or GED required
  
• 3 years of experience

Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

Work Environment (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.
Travel: May include up to 75% travel to support sales and service efforts

Atmospheric conditions: Conditions that affect the respiratory system, such as fumes, odors, dusts, mists, gases, or poor ventilation.

Required Personal Protective Equipment (PPE’s):
Safety glasses, hearing protection as required. Other PPE as required by specific operation performed.

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Job Type: Full-time

Pay: $40.00 - $50.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental & Vision insurance
• Health insurance
  
• Paid time off

Willingness to travel:

• 75% (Preferred)

Work Location: On the road