What are the responsibilities and job description for the Resource Planner I position at EMSAR - Equipment Management Service and Repair?
Qualifications
What we’re looking for:
What we’re looking for:
- General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
- General experience in SalesForce/ServiceMax or equivalent
- Outstanding interpersonal and written communication skills
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and other and cloud-based software
- Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams
- High School Diploma or Equivalent
- 1-3 years’ call center and/or customer service experience
- Associates degree or higher and/or Trade School diploma
- 1 years’ call center and/or customer service experience
- Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours
- A great team environment
- Ability to work remotely
- Supportive leadership