Community and Special Events Coordinator

Job Details

Description

Minimum Qualifications

• Current National Registry of Emergency Medical Technicians (NREMT) certification required.
• EMS field or dispatch experience (Paramedic, EMT, or Emergency Medical Dispatcher) preferred.
• Completion of EVOS or EMSA-approved driver training required.
• Eligible to operate EMSA vehicles per organizational and insurance requirements.
• Strong verbal and written communication skills.
• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain confidentiality.
• Valid driver’s license required.
• Approximately 40% travel between EMSA divisions.
• High school diploma or equivalent required; Associate degree preferred.
  
  

Must be able to successfully pass a background check and drug screen to the satisfaction of the organization.

Essential Functions Of The Position

Community Engagement

• Develop and implement community outreach programs and initiatives that enhance public understanding and engagement with EMSA.
• Serve as the primary liaison for community partners, civic organizations, and stakeholders.
• Facilitate community dialogue, gather feedback, and assist with addressing community concerns.
• Collaborate with internal departments, elected officials, public health agencies, hospitals, and nonprofit organizations.
• Collect, summarize, and report community engagement data and feedback to Public Affairs leadership.
• Support EMSA community service opportunities for team members.
  
  

Special Events & Demonstrations

• Coordinate and manage special events, festivals, sporting events, and community activities requiring EMSA presence.
• Serve as the primary contact for educational demonstrations and dedicated medical standbys requested through the EMSA website.
• Coordinate logistics, staffing, and pre-event planning with partners and internal departments.
• Provide on-site oversight at events as needed and conduct post-event follow-up to assess customer experience.
• Assist with special event–related Incident Action Plans (IAPs) when requested.
• Self-staff educational demonstrations as operationally appropriate.
  
  

Coordination, Contracting & Administration

• Manage the special event contracting and billing documentation process in compliance with EMSA standards.
• Assist with the development and tracking of key performance indicators (KPIs).
• Maintain proactive relationships with vendors and community partners.
• Coordinate with Operations to support training expectations for demonstrations and medical standbys.
• Occasionally operate EMSA vehicles to transport equipment and personnel to approved events.
• Escalate sensitive, high-visibility, or media-related issues to Public Affairs leadership.
• Perform administrative duties and adhere to all EMSA safety policies.
• Perform other job-related duties as assigned.
  
  

Punctuality and regular, predictable, reliable, consistent attendance is essential. Other essential functions include professionalism, the ability to communicate effectively (verbally and in writing), maintaining confidentiality, exercising sound judgment, being adaptable and flexible, following safety and compliance protocols, being accountable, complying with the Code of Conduct, organizational policies, procedures, practices, and expectations, and performing the core duties of the position either with or without a reasonable accommodation.

Other Functions Of The Position

Performs other job-related duties, functions, tasks and responsibilities as assigned, which may vary based on evolving organizational needs and priorities. These responsibilities are not considered essential functions of the position and may be modified or reassigned to accommodate individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA) as amended.

Knowledge, Skills, Abilities, And Other Characteristics

• Minimum of three (3) years of experience in customer service, event planning, EMS, community relations, or public relations.
• Prior EMS and/or community relations experience is strongly preferred.
• Strong customer service, organizational, and project management skills.
• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Comfortable with public speaking and presenting to diverse audiences.
  
  

Supervisory Responsibilities

• This position does not have supervisory or management responsibilities of other employees.
  
  

Physical Demands

• Ability to sit or stand for extended periods and ambulate unassisted throughout the office facilities.
• Occasional lifting of materials up to 25 lbs. and up to 100 lbs. push/pull of a cart with wheels.
• Frequent use of computer and office equipment and other repeating motions that may include wrists, hands, and fingers.
• Ability to travel independently between Tulsa and Oklahoma City as needed.
• The position requires frequent attention to detail, meeting deadlines, and adapting to shifting priorities in a fast-paced environment.
  
  

Work Environment

• Work is regularly performed in a temperature-controlled office setting.
• Attendance at outdoor events is required.
• The noise level is frequently quiet with minimal exposure to more intense volumes.
• This position is required to frequently meet deadlines, work with changing priorities, and assess the accuracy and completeness of work on a regular basis.
• Travel between Tulsa Oklahoma City on a regular basis, including occasional overnight stays.
• Occasional “ride-alongs” with Field Supervisors and/or Field Crews.
• The role involves exposure to confidential or sensitive information, requiring a high level of discretion and professionalism.
• Standard work hours are typically during regular business hours, with occasional extended hours (or weekends) based on organizational needs or project timelines.