Software Account Manager

Account Manager

Seeking an Account Manager who is excited to play an integral part of the Sales Team in an established and growing company providing Software as a Service to First Responders. This role will contribute to the team by building relationships and growing existing clients.

The Right Fit for the Role:

The ideal candidate has excellent relationship building, communication, and problem-solving skills, with proven experience selling Software as a Service. Individuals who like to take initiative, have a willingness to learn and exhibit a positive attitude will do well in this role.

As a member of our sales team, you will have responsibility for a specified sales territory, which may include domestic and international locations. The main objective of this role is to grow current accounts by expanding relationships with contacts, learning about their business, and identifying areas for growth. This is not a management position; it is an individual contributor position in our sales organization in our Austell, GA office.

Job Description:

The Account Manager will be responsible for working with existing clients on the procurement of software and equipment by providing product demonstrations, quotations and executed agreements for service. They will explore the account health of customers to gain an understanding of their challenges and future goals to identify opportunities for additional training, licenses, or modules.

This role will report to the Regional Account Management Director in your assigned territory and will require an excellent understanding of both the Operative IQ system as well as the EMS and Fire industry to understand the needs and internal dynamics of this type of organization. Individuals in this role must possess a high level of initiative, business acumen and ability to clearly articulate the value of Operative IQ solutions. The Account Manager should approach growing existing business with a positive yet persistent attitude, seeking to provide customers a better future state.

Responsibilities:

• Develop and nurture relationships through outstanding customer service with multiple client stakeholders in your territory to facilitate long-term relationships with clients
• Demonstrate a full understanding of the Operative IQ solutions and products
• Deliver software product demonstrations through Microsoft Teams webinars and occasional onsite client presentations
• Collaborate with New Account Executives in later stages of the sales cycle for prospective clients
• Coordinate prospect and sales activities with distribution partners representing accounts within the territory
• Achieve performance objectives, sales forecasts, and territory budget
• Work with team members on methods to better serve our clients as well as improvements to our software services to meet client needs and use cases
• Represent the company and Operative IQ brand at industry trade shows
• Collaborate with the Training team to ensure the successful implementation of solutions
• Document account management activities in our Salesforce CRM tool
• Be a positive, productive member of the sales team and overall company
• Up to 25% travel within the assigned territory which could include both domestic and international locations
• Be a positive, productive member of the sales team and overall company

Qualifications:

• Bachelor’s Degree
• Minimum of 2 - 3 years Software Sales or Direct Sales experience
• Excellent communication skills (verbal, written, presentation)
• Skilled presenter in delivering customized product demonstrations, in person and online
• Exemplary follow up skills
• Knowledge of the First Responder (Fire, EMS, Law Enforcement) industry a plus
• Knowledge of operations management software and how it applies to small businesses
• Experience in being a member of a Sales Team
• Experience with Salesforce CRM, Microsoft Teams preferred

Benefits:

• Health Care, Dental and Vision Benefits
• 401K with Company Match and Profit-Sharing Potential
• Employer Paid Life Insurance
• Competitive Salary
• 3 Weeks Paid Vacation
• Standard Office Hours 8:30AM to 5:00PM
• Office environment (not a remote position), our offices are in Austell, GA

Company Overview

Founded in 2007, EMS Technology Solutions is a growing privately held company with a Software as a Service product called Operative IQ. Operative IQ is the leading provider of inventory management, asset management, fleet maintenance, narcotics tracking and RFID solutions for the First Responder industry.

Operative IQ has experienced steady growth over the years allowing us to build an exciting product and amazing relationships with our clients. We continually invest in the company’s products and services, employees, and clients by seeking talented individuals that are passionate about the future.

Culture is very important at Operative IQ so, the ideal candidate will be brought into a welcoming, family-friendly company with a desire for healthy work-life balance. Our work environment is casual, our office amenities are great, and travel for tradeshows, customer visits and events are fun. We work hard, enjoy what we do and who we serve, and you will get to make a tremendous impact as a member of the Sales Team.

Our offices are in Austell, GA to accommodate employees commuting from Marietta, GA, Kennesaw, GA, Smyrna, GA, Powder Springs, GA, Woodstock, GA, Dallas, GA and Atlanta, GA.

EMS Technology Solutions is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. References and a back-ground check may be requested as a term of employment.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $65,000