What are the responsibilities and job description for the Customer Service Representative - Petcare Products position at EMS CRM?
Customer Service Representative - Petcare Products
At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.
The Position
Calling all pet lovers!
We are looking for Customer Service agents to join a fast-paced and energetic customer service team for a pet health product program. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
Position starts at $17/hr.
Monday - Friday 830am-530pm schedule available.
You Will Need
At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.
The Position
Calling all pet lovers!
We are looking for Customer Service agents to join a fast-paced and energetic customer service team for a pet health product program. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
Position starts at $17/hr.
Monday - Friday 830am-530pm schedule available.
You Will Need
- Above average customer service skills
- Strong written and verbal communication skills when interacting with customers and co-workers
- Friendly and energetic attitude
- Computer knowledge and Internet skills
- Ability to navigate between multiple computer screens/tabs
- Quick learner who enjoys using trouble-shooting and problem solving skills
- Ability to work both as an individual and as a team member
- High school Diploma or equivalent
- Must be familiar with phone Apps, Internet, Email, and Microsoft Office
- Previous call center experience preferred
- Paid on-the-job training
- Medical, dental, vision, and life insurance benefits
- Causal dress attire
- Individual work spaces
- Complimentary breakfast on Fridays
- Free parking
- North-West Omaha location