What are the responsibilities and job description for the Customer Service Representative - Medical Transportation position at EMS CRM?
At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.
The position
Come be a part of an exciting and growing team! Agents will provide excellent service, and assist customers with medical transportation and accommodation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.
Positions start at $18/hr.
Must have schedule availability for 1130am-830pm Tuesday-Saturday (Sunday/Monday off).
You Will Need
The position
Come be a part of an exciting and growing team! Agents will provide excellent service, and assist customers with medical transportation and accommodation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.
Positions start at $18/hr.
Must have schedule availability for 1130am-830pm Tuesday-Saturday (Sunday/Monday off).
You Will Need
- Above average customer service skills
- Strong written and verbal communication skills when interacting with customers and co-workers
- Friendly and energetic attitude
- Computer knowledge and Internet skills
- Ability to navigate between multiple computer screens/tabs
- Quick learner who enjoys using trouble-shooting and problem solving skills
- Ability to work both as an individual and as a team member
- High school Diploma or equivalent
- Must be familiar with phone Apps, Internet, Email, and Microsoft Office
- Previous call center experience preferred
- 1130am-830pm schedule Tuesday-Saturday required
- Paid on-the-job training
- Medical, dental, vision, and life insurance benefits
- Causal dress attire
- Individual work spaces
- Complimentary breakfast on Fridays
- Free parking
- North-West Omaha location
Salary : $18