What are the responsibilities and job description for the Junior IT Service Desk Analyst position at EMR USA?
About Us:
EMR is one of the world’s leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration.
Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials.
EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first!
EMR is seeking a Junior IT Service Desk Analyst to provide frontline technical support to employees across the organization. This role is ideal for someone early in their IT career who has a strong interest in technology, enjoys solving problems, and wants hands-on experience supporting hardware, software, and network systems. The Junior IT Service Desk Analyst serves as a key resource for troubleshooting technical issues, configuring equipment, and ensuring employees have the tools they need to work efficiently. This position pays $23/hr and will be worked 100% onsite in Camden, NJ. The expected schedule is Monday through Friday 8am to 5pm with one rotating Saturday a month 7am to 1pm.
Key Responsibilities
EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
EMR is one of the world’s leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration.
Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials.
EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first!
EMR is seeking a Junior IT Service Desk Analyst to provide frontline technical support to employees across the organization. This role is ideal for someone early in their IT career who has a strong interest in technology, enjoys solving problems, and wants hands-on experience supporting hardware, software, and network systems. The Junior IT Service Desk Analyst serves as a key resource for troubleshooting technical issues, configuring equipment, and ensuring employees have the tools they need to work efficiently. This position pays $23/hr and will be worked 100% onsite in Camden, NJ. The expected schedule is Monday through Friday 8am to 5pm with one rotating Saturday a month 7am to 1pm.
Key Responsibilities
- Respond to and prioritize employee requests related to hardware, software, networking, telephone, and technology issues
- Image and configure desktop and laptop computers to company standards
- Install operating systems and required software applications
- Provide desktop support for Microsoft Office products and business applications
- Perform basic Microsoft Exchange administration, including mailbox creation and permission management
- Communicate clearly with users to manage expectations and provide updates
- Ensure timely resolution of service desk tickets with proper follow-through
- Promote and support company information security practices
- Occasionally provide on-site or field technical support
- Assist with additional IT projects and duties as assigned
- Passion for technology and learning new systems
- Strong troubleshooting and problem-solving skills
- Ability to work both independently and collaboratively within a team
- Excellent written and verbal communication skills
- Ability to manage multiple requests and prioritize effectively
- Basic understanding of:
- TCP/IP networking
- LAN and WAN network topology
- Customer-service mindset with a focus on user experience
- Ability to lift up to 50 lbs. when deploying equipment
- High School Diploma or GED required
- IT certifications (CompTIA A , Network , Microsoft, etc.) preferred
EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve lawful workforce.
Salary : $23