What are the responsibilities and job description for the IT Service Desk Analyst position at EMR Metal Recycling?
EMR is one of the world’s leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration.
Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials.
EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first!
We are looking for an IT Service Desk Analyst to support employees with everyday technology issues including computers, phones, mobile devices, and network connections. This role is ideal for someone with about 2 years of IT support experience who enjoys helping people, fixing problems, and working hands-on with equipment. While much of the work is office-based, you will also support technology used in warehouse, yard, and outdoor work areas. Equipment may be dusty, dirty, or exposed to weather, so candidates must be comfortable working in those conditions when needed. The pay for this position is $30 - 33/hr and would be expected to work Monday through Friday 8am to 5pm with a rotating Saturday schedule of 7am to 1pm.
What You’ll Do
- Help employees with computer, software, phone, and technology issues
- Answer IT help desk requests and resolve problems quickly
- Set up and configure new laptops and desktop computers
- Install programs and make sure equipment is ready for employees to use
- Support Microsoft Office and Windows systems
- Set up and manage mobile devices using Microsoft Intune
- Create and manage user accounts and permissions in Active Directory
- Set up email accounts and mailbox access
- Assist with printers, shared drives, and office technology
- Support phone systems such as 3CX, Dialpad, or similar VoIP systems
- Document fixes and follow company IT procedures
- Promote safe and secure technology use across the company
What We’re Looking For
- At least 2 years of IT help desk or desktop support experience
- IT certification required (examples include):
- CompTIA A
- Network
- Microsoft certifications
- Experience with Microsoft Intune or mobile device management
- Basic understanding of networking (TCP/IP, LAN/WAN)
- Strong customer service skills
- Good communication and problem-solving ability
- Comfortable working both independently and as part of a team
Work Environment
- Based at our Camden, NJ location
- Some work takes place in warehouse or outdoor environments
- Equipment may be exposed to dust, dirt, noise, or weather conditions
- Must be comfortable moving between office and operational areas
- Ability to lift and carry equipment up to 50 lbs
- Occasional evening or weekend support may be required
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Salary : $30 - $33