What are the responsibilities and job description for the IT End User Support Internship position at Empyrean Benefit Solutions and Careers?
Eligibility Requirements: To qualify for this internship, applicants must be full-time students at an accredited college or university and currently classified as a sophomore, junior, or senior. Also, accepting recent graduates (May 2025 or later).
JOB SUMMARY
As an IT End User Support Intern within the IT End User & Desktop Support Team, you will gain hands-on experience providing technical assistance to employees, supporting desktop and enterprise applications, and ensuring smooth day-to-day IT operations.
This role involves assisting senior support staff with troubleshooting, system setup, user onboarding, and IT project tasks. You will develop real-world skills in problem solving, communication, and IT service management, while contributing to initiatives that improve the employee technology experience.
This opportunity is ideal for individuals pursuing a career in information technology, computer science, end user computing, IT operations, or related fields.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Empyrean is an Equal Opportunity Employer: including disability and protected veteran status
JOB SUMMARY
As an IT End User Support Intern within the IT End User & Desktop Support Team, you will gain hands-on experience providing technical assistance to employees, supporting desktop and enterprise applications, and ensuring smooth day-to-day IT operations.
This role involves assisting senior support staff with troubleshooting, system setup, user onboarding, and IT project tasks. You will develop real-world skills in problem solving, communication, and IT service management, while contributing to initiatives that improve the employee technology experience.
This opportunity is ideal for individuals pursuing a career in information technology, computer science, end user computing, IT operations, or related fields.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide first-level technical support for hardware, software, and network issues.
- Assist with setup, configuration, and maintenance of desktops, laptops, and peripherals.
- Support employee onboarding and offboarding (account setup, access, and equipment).
- Document issues and resolutions in the IT ticketing system.
- Assist with software installations, updates, and patching.
- Participate in IT hardware/software inventory management.
- Collaborate with IT team members on support tasks and technology projects.
- Help with process documentation and improvement efforts.
- Support compliance with IT policies, security, and data protection requirements.
- Strong communication and interpersonal skills with a customer-service mindset.
- Ability to follow instructions, troubleshoot problems, and document solutions.
- Interest in learning enterprise IT systems and processes.
- Organizational skills and ability to manage multiple tasks.
- Enrolled in a degree program such as Information Technology, Computer Science, Management Information Systems, or a related field.
- Minimum GPA of 3.0 or higher preferred.
- Familiarity with Microsoft Office 365 (Word, Excel, Outlook, Teams).
- Exposure to computer hardware and basic troubleshooting concepts is beneficial.
- Willingness to learn and adapt to enterprise IT tools and processes.
Empyrean is an Equal Opportunity Employer: including disability and protected veteran status