Field Service Technician

Job Summary

This is an entry-level field service role designed for a hands-on technician who is mechanically

inclined, comfortable around electrical systems, and eager to learn. You will work directly alongside our experienced service technician, building the skills and system knowledge needed to independently install, commission, troubleshoot, and support eMpulse SEA systems at customer sites.

This is a great opportunity for someone who wants to build deep technical expertise in a hands-on environment. You'll work closely with experienced engineers and technicians, take on real responsibility early, and develop into a well-rounded field service professional over time.

KEY FUNCTIONS

· Assist with and independently perform installation, commissioning, and startup of servoelectric test systems at customer facilities

· Operate eMpulse SEA systems and associated control software under the direction of senior service staff

· Troubleshoot mechanical, electrical, and controls-related issues in the field; document findings and corrective actions

· Perform preventive maintenance, calibration checks, and system inspections

· Maintain accurate field service records, parts usage logs, and service reports

· Communicate clearly with customers regarding system status, work performed, and required follow-up

· Coordinate with the engineering and service team in Zeeland to resolve technical issues remotely and escalate when needed

· Support spare parts identification and ordering for customer accounts

· Represent eMpulse professionally in all customer environments

REQUIRED QUALIFICATIONS

· Associate’s degree or technical certificate in Electronics Technology, Electromechanical Technology, Industrial Maintenance, or a related field — or equivalent hands-on work experience

· Demonstrated mechanical aptitude; comfortable reading mechanical drawings, assembly prints, and electrical schematics

· Basic understanding of electrical systems: AC/DC circuits, motor drives, sensors, wiring, and control panels

· Ability to use standard hand tools, precision measurement instruments, and diagnostic equipment

· Strong problem-solving mindset; able to work through unfamiliar systems methodically and under pressure

· Willingness to learn proprietary software platforms and controls interfaces

· Valid driver’s license and ability to travel domestically (and occasionally internationally) up to 50% of the time

· Ability to lift 50 lbs and work comfortably in an industrial environment

· Basic understanding of electrical systems: AC/DC circuits, motor drives, sensors, wiring, and control panels

· Demonstrates and upholds ISO 9001:2015 quality standards.

Pay: $25.22 - $34.00 per hour

Expected hours: 40.0 – 55.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: On the road

Salary : $25 - $34