What are the responsibilities and job description for the Administrative Support Specialist position at Empress EMS?
Position Summary
The Administrative Support Specialist provides essential administrative support to ensure the efficient, timely completion of high-priority tasks within the Billing & Collections Department. The ideal candidate is familiar with a range of billing and collections practices and established departmental procedures.
Duties & Responsibilities
- Prepare, collate, and process daily patient invoices, insurance claims, EOBs, PCRs, and related documentation
- Complete and submit daily outgoing mail and manage daily fax submission of insurance claims
- Manage and maintain assigned workflows on a daily basis
- Research patient accounts via the Montefiore Epic system
- Document and file applicable hospital face sheets
- Run and submit daily productivity reports and templates at the end of each shift
- Complete assigned projects requiring strong attention to detail and timely follow-through
- Perform additional tasks and special projects as assigned by management
- Promote and foster the mission, vision, and values of Empress Ambulance Services
Qualifications
- High School Diploma or equivalent (minimum)
- Previous administrative experience required
- Strong written and verbal communication skills
- Ability to prioritize, multitask, and meet deadlines
- Detail-oriented, coachable, and able to take initiative
- Strong problem-solving and decision-making skills
- Ability to document, analyze, and interpret work and instructions accurately
Physical Requirements
- Ability to hear, see, and maintain full range of motion
- Ability to sit for extended periods of time