EMS Dispatcher (Communications Specialist)

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• Job Title
  
  

EMS Dispatcher (Communications Specialist)

• Location
  
  

Poughkeepsie, NY

• Department
  
  

Communications Center

• FLSA Status
  
  

Non-Exempt

• Reports To
  
  

Assistant Director of Operations

• Shifts Hiring
  
  

Full-time, Night Shift, Weekends, Day Shift

Position Title: EMS Dispatcher (Communications Specialist)

Department: Communications Center

Reports To: Communications Supervisor

Classification: Non-exempt

Position Summary

The Communication Specialist is responsible for dispatching and ensuring that all transport requests are met in a timely manner.

Duties And Responsibilities

• Handle emergency and non-emergency information via radio and phone
• Accurately enter information into CAD and dispatch the most appropriate unit
• Relay information to crews, facilities, management and other dispatchers on duty
• Perform tasks that are instructed by the Communication Supervisor
• Follow all safety rules, operating and maintenance instructions and procedure manuals
• Schedule and ensure that all transport requests are picked up in a timely manner; communicate any delays to the Supervisor and the facility.
• Ensure that all crews are accounted for at all times; post units accordingly.
• Compose routine reports and correspondence.
• Other duties as assigned.
  
  

Qualifications

• NYS EMT Certification preferred
• Approved EMD Certification preferred
• High School Diploma or GED
• Good written and verbal communication skills
  
  

Minimum Requirments

• Working knowledge of EMS systems, private ambulance, and medical transportation
• Proficiency in duties performed by a NYS EMT and/or Paramedic
• Strong communication skills with the ability to provide and receive constructive criticism and/or negative feedback
• Excellent documentation skills
• Basic computer proficiency required
  
  

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