Senior Director Human Resources

As a Senior HR Director, you will lead a team of HR professionals to provide HR services to small and medium hospitality businesses. You will be responsible for initiating, building and sustaining client relationships, architecting and delivering leading HR solutions, identifying new business opportunities, supporting the development of our team, and contributing to the strategic growth of our firm.

Prior experience in a consultative role, leading teams, liaising with senior-level executives, and managing projects is essential for this role, in addition to a strong understanding of general HR principles, strategies and tactics. You must also bring tireless curiosity, exceptional attention to detail and unblemished professional ethics and integrity.

Core Competencies

• Understanding and analyzing an organization’s current state and communicating and prioritizing opportunities for improvement
• Foreseeing, adapting to and proactively offering solutions to common business challenges
• Distilling complex concepts into approachable, impactful communications, tools and processes
• Maintaining a leading-edge knowledge of HR best practices, trends, tools, and technologies
• Generating and sharing insights and solutions to magnify the impact of HR in hospitality
• Passionately promoting and pursuing the mission to create workplaces where people thrive
• Demonstrating PPT, Excel, and written communication skills to execute flawless executive-level deliverables
• Leading, inspiring, and influencing team members and clients
• Exemplifying ‘radical candor’ in all interactions with our team and clients

Responsibilities

• Steering client strategy and action plans in collaboration with HR project teams
• Attending client meetings to answer questions, provide insights and updates, and discuss opportunities
• Advising clients on employee relations, compliance, management and strategic matters
• Providing regular client status reports; proactively escalating potential concerns/issues
• Serving as primary resource for all sensitive HR issues that require escalation
• Mentoring and coaching HR team members to exceed client expectations
• Providing structure, accountability, and oversight to ensure consistently excellent project execution
• Spearheading team efforts to develop and refine HR methodologies and tools
• Identifying evolving client people needs and developing strategic solutions to enhance E|H’s impact
• Fostering an action-oriented mentality focused on continuous improvement
• Deepening the team’s expertise by sharing updates, teaching, quizzing, developing tools, and harnessing outside resources and subject matter experts
• Providing input on overall company risk management protocols
• Nurturing new and existing relationships to expand our network, strengthen our brand, and identify prospective clients
• Leading high-impact internal initiatives such as knowledge management, learning & development, etc.
• Recommending programs, processes, and benefits to help the E|H team thrive

Experience & Education

• 10 years’ experience in human resources (recruiting, training, benefits, etc.)
• 10 years’ experience building, leading and developing high-functioning teams
• 5 years’ experience in hospitality (management or HR position)
• Exceptional MS office skills, business and financial acumen, and problem-solving skills
• Bachelor’s in human resources, business administration, or related field
• Master’s degree preferred
• SHRM-CP, SHRM-SCP, SPHR, PMP, or related certification preferred

What's in it for you?

• Vacation and Time Off: 15 days PTO 12 company holidays 5 wellness days
• Healthcare: Medical, Dental and Vision coverage
• Retirement & financial: 401(k) with employer match; pre-tax commuter, medical and childcare benefits; monthly cell phone and internet reimbursement; company laptop, home office reimbursement
• Lifestyle support: Work-from-home flexibility; WeWork membership; team-building events; tuition reimbursement; employee recognition program; student loan refinancing; pet insurance

Empowered Hospitality is an equal opportunity employer.