What are the responsibilities and job description for the Executive Administrator position at Empower Wealth & Tax PLLC?
Responsibilities
· Under immediate supervision, the Executive Administrator assists one or more Financial Advisor with the opening and maintenance of client accounts and records and performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for Financial Advisor communications and advertisements, provides overall customer service support to clients, may enter trades as directed by the Financial Advisor
· Perform clerical functions related to opening client accounts and ongoing account coding based on account features chosen by the client
· Work with the Financial Advisor and the client in obtaining the required documents based on the type of account(s) established
· Organize and assist in the maintenance of complete client accounts and trade-related records for the Financial Advisor and certain required files for the branch office
· Perform operational or administrative functions for client-related requests (i.e., check requests, wiring funds, address change, dividend information, etc.)
· Provide reports and other information to the Financial Advisor, as requested
· Identify situations that need to be brought to the attention of the Financial Advisor or escalated to the Manager, including suspicious client and/or employee activity or behavior
· Perform various administrative duties (i.e., typing, filing, answering phones, mailing documents/letters, etc.) and other duties and projects as assigned by the Financial Advisor and/or Manager
Qualifications
Administrative Knowledge - Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheet applications, managing files and records, and other office procedures and terminology
Industry Knowledge - General understanding of the investment brokerage industry and securities regulations with basic knowledge of investment products
Time Management – Able to organize, prioritize, and manage multiple tasks, responsibilities, and deadlines; is able to follow through and accomplish goals, manage expectations appropriately, and use the firm’s resources efficiently
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to practical problem solving
Customer and Interpersonal Skills - Knowledge of principles and processes for providing exemplary customer and personal services
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
· High School Diploma / College Experience (preferred)
· 2 years of clerical/related industry
· Proficient in Microsoft Excel, Word, PowerPoint, Outlook