HUMAN RESOURCES MANAGER

Position Summary

The Human Resources Manager is responsible for the day-to-day management and execution of human resources functions in support of the organization’s mission as a Federally Qualified Health Center (FQHC). This role oversees core HR operations including recruitment, employee relations, performance management, compliance, benefits administration, and policy implementation.

Working in close partnership with the CFO and executive leadership, the HR Manager ensures that HR practices align with regulatory requirements, operational goals, and organizational culture while supporting a workforce committed to delivering high-quality, patient-centered care.

Key Responsibilities

1. Human Resources Operations

• Manage daily HR operations, ensuring efficient and compliant service delivery across all HR functions
• Maintain and continuously improve HR processes, workflows, and documentation
• Serve as the primary HR contact for employees and managers on HR-related matters

2. Recruitment & Talent Acquisition

• Oversee full-cycle recruitment efforts, including workforce planning, job postings, candidate sourcing, interviewing, and onboarding
• Partner with department leaders to understand staffing needs and develop recruitment strategies
• Ensure compliance with FQHC staffing requirements and credentialing standards (as applicable)

3. Employee Relations

• Provide guidance and support to managers and staff on employee relations matters
• Investigate employee complaints, grievances, and workplace issues in a timely and confidential manner
• Foster a positive and inclusive work environment aligned with organizational values

4. Compliance & Regulatory Management

• Ensure compliance with federal, state, and local labor laws, including: 
  • FLSA, FMLA, ADA, EEOC, OSHA
  • HRSA and FQHC-specific requirements
• Maintain accurate HR records, personnel files, and reporting documentation
• Support audits, including HRSA Operational Site Visits (OSVs), and other regulatory reviews
• Ensure compliance with HIPAA as it relates to employee information

5. Performance Management

• Manage and administer the organization’s performance management system
• Support managers in performance evaluations, disciplinary actions, and employee development planning
• Monitor and promote accountability and alignment with organizational goals

6. Compensation & Benefits Administration

• Administer employee benefits programs including health, dental, vision, retirement, and leave programs
• Support compensation practices including salary benchmarking and pay equity
• Serve as liaison with benefits brokers and vendors
• Oversee benefits enrollment, renewals, and employee education

7. Policy Development & Implementation

• Develop, update, and enforce HR policies and procedures in alignment with organizational and regulatory requirements
• Ensure employee handbook remains current and compliant
• Provide training and communication on policy changes

8. Training & Development

• Coordinate employee training initiatives including compliance training (e.g., HIPAA, OSHA, workplace safety)
• Support leadership development and workforce engagement programs
• Track and maintain training records as required for compliance

9. HR Systems & Data Management

• Manage HRIS and ensure data integrity and reporting accuracy
• Generate HR metrics and reports (turnover, vacancies, retention, etc.) for leadership
• Use data insights to support decision-making and workforce planning

10. Collaboration & Leadership Support

• Partner with the CFO and leadership team on workforce planning and organizational initiatives
• Provide HR guidance to department managers to strengthen leadership capabilities
• Participate in organizational committees and strategic discussions as needed

Supervisory Responsibilities

• May supervise HR staff (e.g., HR Generalist, Recruiter, or HR Coordinator) depending on organizational structure

Qualifications 

Education

• Bachelor’s degree in Human Resources, Business Administration, or related field required
• Master’s degree preferred

Experience

• Minimum of 5–7 years of progressive HR experience
• Prior experience in a healthcare setting strongly preferred
• Experience in an FQHC or community health center highly preferred
• Experience with HR compliance, audits, and employee relations required

Certifications (Preferred)

• SHRM-CP / SHRM-SCP or PHR / SPHR

Knowledge, Skills, and Abilities

• Strong knowledge of employment laws and HR best practices
• Familiarity with HRSA regulations and FQHC operational requirements
• Excellent interpersonal, communication, and conflict resolution skills
• Ability to handle confidential information with discretion
• Strong organizational skills and attention to detail
• Proficiency in HRIS systems and Microsoft Office Suite
• Ability to prioritize and manage multiple tasks in a fast-paced environment

Work Environment & Physical Demands

• Primarily office-based with occasional travel to clinic sites
• Ability to sit, stand, and use standard office equipment for extended periods

Core Competencies

• Integrity & Confidentiality
• Leadership & Accountability
• Communication & Collaboration
• Compliance & Risk Management
• Problem Solving & Decision Making
• Cultural Competency & Inclusion

Additional Notes (FQHC-Specific Emphasis)

• Commitment to serving underserved and vulnerable populations
• Alignment with the organization’s mission, vision, and values
• Understanding of culturally responsive and equitable workforce practices

MISSION ALIGNMENT

All employees are expected to support the mission, values, and goals of the organization and contribute to a culture of collaboration, compliance, and patient-centered care.

DISCLAIMER

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified as necessary to meet organizational, programmatic, or contractual needs. Employment is at-will unless otherwise specified by written agreement.