Patient Care Coordinator/Front Office Admin

Help Keep a Busy Physical Therapy Clinic Running Smoothly While Delivering an Exceptional Patient Experience

Empower PT & Wellness is looking for a highly capable and organized Patient Care Coordinator / Front Office Administrator to support the daily operations of our growing outpatient physical therapy practice.

This is a critical role that requires someone who can confidently manage scheduling, patient communication, insurance coordination, and front office operations while maintaining a high standard of professionalism and customer service.

The right candidate is detail-oriented, proactive, and comfortable balancing multiple priorities throughout the day. You should be able to communicate clearly with patients, stay organized in a fast-paced environment, and take ownership of keeping clinic operations running efficiently.

If you have experience in healthcare administration, front office operations, or patient coordination and enjoy being part of a team that values accountability, professionalism, and excellent service, we'd love to meet you.

Why This Role Matters

As a Patient Care Coordinator, you'll serve as a central point of coordination between patients, providers, schedules, insurance, and daily clinic operations.

You'll help ensure therapist schedules remain productive, patients receive timely communication, insurance requirements are addressed appropriately, and front office processes are handled accurately and efficiently.

This position plays a significant role in supporting patient attendance, reducing scheduling gaps, maintaining operational efficiency, and contributing to the overall success of the clinic.

What You'll DoSchedule Management & Patient Coordination

• Convert incoming inquiries and referrals into scheduled evaluations
• Pre-book patients throughout their plan of care
• Optimize therapist schedules to maximize productivity
• Fill cancellations and open appointment slots
• Manage waitlists and patient scheduling adjustments
• Follow up with patients regarding missed appointments and scheduling needs

Insurance & Financial Coordination

• Verify insurance benefits and obtain authorizations
• Explain insurance coverage, deductibles, and copays clearly and professionally
• Collect payments at check-in and check-out
• Support billing and collections processes

Patient Communication & Lead Conversion

• Answer incoming phone calls, emails, and patient inquiries
• Follow up with prospective patients and referral leads
• Communicate professionally and confidently with patients
• Help patients understand scheduling options and next steps in the care process

Front Office Operations

• Welcome and check in patients
• Maintain a professional, organized, and efficient front desk environment
• Coordinate daily communication between patients and providers
• Assist with administrative tasks and office operations

Data Entry & Documentation

• Enter and maintain accurate patient information within the EMR
• Update electronic records and patient documentation
• Maintain organized and compliant patient files
• Utilize Google Drive, Gmail, and clinic software platforms effectively

Marketing & Community Support

• Assist with social media and marketing initiatives as needed
• Support clinic growth efforts and patient engagement activities

You're a Great Fit If You:

• Have at least 2 years of scheduling experience
• Have 1-2 years of front office, patient care coordinator, or healthcare administrative experience
• Communicate confidently and professionally both in person and over the phone
• Have experience with insurance verification, authorizations, scheduling, and patient communication
• Are comfortable using EMR systems, Google Drive, and Gmail
• Can manage multiple priorities while maintaining attention to detail
• Take ownership of your responsibilities and follow through consistently
• Are dependable, organized, and solutions-oriented
• Thrive in a team-oriented environment

What's In It for You

Pay: $21.00-$23.00 per hour

Schedule:

• Full-Time
• Monday, Wednesday & Thursday: 9:00 AM - 6:00 PM
• Tuesday & Friday: 8:00 AM - 5:00 PM
• No weekends

Benefits Include

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• 401(k) Matching
• Paid Time Off
• Competitive Compensation
• Employee Discounts
• Training & Development Opportunities
• Company Events & Team Celebrations

Why Join Empower PT & Wellness?

Empower PT & Wellness is a growing private practice committed to providing exceptional care and service to our patients.

We believe that great patient outcomes start with strong systems, effective communication, and a team that works together to create a positive experience from the first phone call through discharge.

As a Patient Care Coordinator, you'll have the opportunity to play an important role in supporting patients, providers, and clinic operations while continuing to develop your professional skills in a collaborative healthcare environment.

We're interviewing now and moving quickly.

If you're looking for a position where your organizational skills, professionalism, and attention to detail will make a meaningful impact every day, we'd love to hear from you.

Apply today.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Application Question(s):

• How many years of scheduling experience do you have?
• Do you have experience with EMR systems, Google Drive, and Gmail?
• Do you have experience with insurance verification, authorizations, and collecting copays?
• Do you have experience contacting prospective patients and converting inquiries into scheduled evaluations? Please describe.
• Are you willing to undergo proven sales and patient conversion training to assist with lead conversion and evaluation scheduling?
• Please provide three professional references, including their name, company, relationship to you, phone number, and email address.
• How many years of front desk, patient care coordinator, or healthcare administrative experience do you have?

Work Location: In person

Salary : $21 - $23