Supervisor, Order Fulfillment and Processing 503B

Position Summary

As a Supervisor of Order Fulfillment and Processing 503B, you will be at the heart of ensuring that life-changing medications reach those who need them most with precision and care. By leading a high-performing team and optimizing workflows, you will directly support our mission of producing innovative medications that improve lives while expanding access to affordable, high-quality healthcare. This role offers the opportunity to make a tangible impact in a purpose-driven organization dedicated to transforming health and wellness.

Duties and Responsibilities

• Supervises order fulfillment operations, ensuring efficient workflows for order processing, data entry, dispensing, labeling, verification, and shipping activities, while maintaining compliance with regulatory standards.
• Collaborates with cross-functional teams, including Sales, Quality Assurance and Inventory Management, to identify and resolve operational challenges, enhancing overall efficiency and accuracy.
• Monitors key performance indicators and productivity metrics, implementing process improvements to drive continuous enhancement in order fulfillment operations.
• Develops and maintains Standard Operating Procedures, ensuring all team members are trained and adhere to established protocols and regulatory requirements.
• Leads, mentors, and evaluates a team of order fulfillment staff, fostering a culture of accountability, professional development, and continuous improvement.
• Oversees department shift schedules to ensure reliable coverage of activities across each function area.
  
  

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge and Skills

• Strong organizational, problem-solving, and communication skills, with the ability to lead and inspire teams, adapt to dynamic environments, and foster collaboration across departments.
• Proficient in inventory management systems, enterprise resource planning software, and Microsoft Office tools (Excel, Word, Outlook), with a strong understanding of Standard Operating Procedures and regulatory compliance.
  
  

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  
  

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
  
  

Experience And Qualifications

• Minimum of 3 years of experience in order fulfillment, logistics, or operations management, preferably within a pharmaceutical or healthcare environment.
• Requires a high school diploma or equivalent; an associate degree in a relevant field or equivalent experience in pharmaceutical operations is preferred.
• Certified Supply Chain Professional (CSCP) is strongly preferred; Lean Six Sigma Green Belt is preferred; Certified in Production and Inventory Management (CPIM) is preferred; Project Management Professional (PMP) is preferred; Certified Pharmacy Technician (CPhT) is preferred.
  
  

Benefits

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/