Senior Training Specialist 503B

Location: East Windsor, New Jersey

Posted: October 30, 2024

Req# 2559

Quality Assurance

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

At Empower, the role of Senior Training Specialist is pivotal in ensuring that our team members are equipped with the knowledge and skills needed to excel in their roles. This position is integral to our commitment to people, quality, service, and innovation, as it supports the continuous growth and development of our workforce. As a Senior Training Specialist, you will partner closely with site leadership and technical subject-matter experts (SMEs) to conduct comprehensive performance assessments, identify training needs, and implement effective learning solutions.

In this dynamic role, you will design, develop, and maintain robust technical training programs. Your expertise will be crucial in auditing existing training programs, ensuring their effectiveness, and making necessary improvements. By collaborating with internal stakeholders, you will align training initiatives with our business goals and priorities, driving the organization's success forward. Your ability to facilitate engaging and interactive training sessions using diverse delivery methods and technologies will ensure that all employees, regardless of their learning styles, can thrive.

As a Senior Training Specialist, you will monitor training completion and compliance, ensuring that our team adheres to established standards and procedures. Your leadership will be essential in guiding and mentoring junior training staff, helping them grow professionally and contribute meaningfully to our mission. You will also play a key role in coordinating training schedules, managing logistics, and reporting on training outcomes, all while leading and participating in organizational projects that support training and development.

In this role, you will have an enduring impact, empowering our employees with the knowledge and skills they need to excel and make a positive impact on the health and wellness of our customers. Join us in our commitment to excellence and innovation. Be part of a team on a mission to help people live healthier, happier lives and expand access to quality, affordable medication.

Duties And Responsibilities

• Partners with site leadership and technical SMEs to conduct thorough assessments to assess performance needs, gaps, and coordinate learning activities accordingly.
• Audits support area training programs for effectiveness and continuously evaluates and assesses functional training for potential improvements.
• Collaborate with internal stakeholders to ensure the alignment of training initiatives with business goals and priorities.
• Develops, designs, and maintains technical training programs for designated support area(s).
• Assists in the development of training procedures for the designated support areas.
• Facilitates engaging and interactive training sessions for employees at all levels, leveraging various delivery methods and technologies to accommodate different learning styles and preferences.
• Coordinates and executes training and qualifications for designated support area(s) qualified trainers.
• Monitors area training completion and compliance within the organization.
• Partners with managers and supervisors to drive appropriate visibility, accountability, and responsibility for training.
• Works with department management at all levels to plan and develop training schedules and coordinate logistics with external and internal vendors.
• Provides functional reporting for support areas in learning items, curricula, and completion statuses.
• Leads and participates in organizational projects and initiatives in support of training and organizational development.
• Acts as a training subject matter expert on projects, providing relevant guidance on training approaches.
• Develops training plans and schedules for new equipment and processes in support areas.
• Provide guidance, mentorship, and support to junior training staff, fostering their professional development and growth within the organization.
• Executes the curricula change management process for the area(s) of support.
• Performs other duties as assigned.
  
  

Knowledge and Skills

• Strong understanding of adult learning principles, instructional design models, and training technologies.
• Demonstrated project management capabilities.
• The ability to gauge the effectiveness of training plans and delivery is preferred.
• Ability to present information in a manner that engages the audience and helps them understand and retain the message.
• Experience utilizing a learning management system preferred.
• Technical writing experience is preferred.
• Excellent attention to detail.
• Proficient in Microsoft Office Skills-Excel, Word, PowerPoint, Outlook
  
  

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  
  

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
  
  

Experience and Qualifications

• Bachelor’s degree from an accredited institution and 3 years of training/peer training experience or a combination of education and experience required.
• Certification in Instructional Design, Adult Learning, and/or Training and Facilitation preferred.
• Minimum of 3-5 years’ experience in a production, bio-manufacturing, pharmaceutical, retail pharmacy or related industry preferred.
• Demonstrated key competencies in training-related examples or direct training-related experience in a Pharmaceutical or related business (chemicals, food, or other similarly regulated environment).
  
  

Employee Benefits, Health, and Wellness

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Short-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a short period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.
  
  

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Long-Term Disability: Protect your income during illness or injury with long-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.