Pharmacy Technician - Clinic Support

Clinic Support Representatives (CSR) are the front-line support for clinic customers and ensure that customer inquiries are addressed in a timely manner. CSR also provide product information, answer product and order related questions, assist in prescription clarification, and escalate inquires as needed.

• Maintains a positive, empathetic, and professional attitude toward customers
• Responds promptly to customer inquiries
• Acts as main point of contact for clinic customers for any post sale transactions
• Proactively contacts customers with questions, issues, or clarifications needed on prescriptions
• Communicates with customers through various channels
• Acknowledges and participates in the resolution of customer complaints, escalating as needed
• Follows and keeps up to date on regulatory and state requirements
• Keeps accurate records of customer interactions, transactions, comments, and complaints
• Assists in shipment tracking of prescription and office use orders
• Identifies possible up selling opportunities for hand off to the sales team
• Identifies re-occurring customer issues for escalation to Account Management team
• Follows defined follow up cadence and adheres to daily/weekly key performance indicators (KPI)

• Must be able to maintain above average attendance and punctuality
• Ability to interact effectively with diverse client groups, physicians, and other departments via phone and email
• Willingness to work collaboratively and ability to demonstrate effective teamwork
• Ability to work independently to manage work tasks effectively
• Must be detail oriented and possess high level of accuracy
• Excellent verbal and written communication skills
• Ability to adapt to changing responsibilities while coordinating multiple job tasks
• Ability to prioritize work and meet deadlines
• Must be self-starter and results-driven
• Must possess problem solving and analytical skills
• Sensitivity to confidential documents and information
• Possesses integrity and honesty- department responsible for management of sales rep reporting in which protocol must be diligently followed
• Proficiency in Microsoft Excel, Word, CRM 

• College education preferred but not required; preferred in a science related field
• Registrations with the Texas State Board of Pharmacy as either a Technician Trainee or Technician required
• Medical or pharmacy background preferred but not required
• 2 years of customer service preferred but not required

• Health/Dentaal/Vision 
• Flexible Spending Account (FSA) or Health Savings Accounts (HSA) 
• 401(k) with company matching, no vesting period 
• Paid holidays  (8 days) 
• Paid Vacation  (10 days)