What are the responsibilities and job description for the Director, Learning Technology and Operations position at Empower Pharmacy?
Location: Hybrid - Houston, Texas, United States
Posted: September 12, 2025
Job Type: FULL TIME
Req# 5101
Human Resources
Company Overview
Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.
What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.
You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.
Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.
Position Summary
The Director, Learning Technology and Operations will lead the development and scaling of Empower’s enterprise-wide learning ecosystem, leveraging advanced technologies and AI to deliver measurable business results. This leader will design and integrate digital learning platforms, optimize operational processes, and embed predictive, adaptive solutions that accelerate workforce capability, enhance customer experience, and drive enterprise growth. Partnering across business units, this role ensures that learning systems are seamlessly integrated, data-driven, and future-ready. Success requires balancing strategy with execution, building a world-class team, deploying intelligent solutions, and establishing rigorous governance that ensures scalability and reliability. With a sharp focus on AI-enabled innovation, this position will transform learning into a business-critical driver of foresight, adaptability, and competitive advantage. The Director will serve as a strategic partner to executives, ensuring that every learning initiative directly supports growth, compliance, productivity, and patient outcomes, while positioning Empower as an industry leader in operational excellence and innovation.
Duties And Responsibilities
Learning Ecosystem Design
We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/
Posted: September 12, 2025
Job Type: FULL TIME
Req# 5101
Human Resources
Company Overview
Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.
What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.
You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.
Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.
Position Summary
The Director, Learning Technology and Operations will lead the development and scaling of Empower’s enterprise-wide learning ecosystem, leveraging advanced technologies and AI to deliver measurable business results. This leader will design and integrate digital learning platforms, optimize operational processes, and embed predictive, adaptive solutions that accelerate workforce capability, enhance customer experience, and drive enterprise growth. Partnering across business units, this role ensures that learning systems are seamlessly integrated, data-driven, and future-ready. Success requires balancing strategy with execution, building a world-class team, deploying intelligent solutions, and establishing rigorous governance that ensures scalability and reliability. With a sharp focus on AI-enabled innovation, this position will transform learning into a business-critical driver of foresight, adaptability, and competitive advantage. The Director will serve as a strategic partner to executives, ensuring that every learning initiative directly supports growth, compliance, productivity, and patient outcomes, while positioning Empower as an industry leader in operational excellence and innovation.
Duties And Responsibilities
Learning Ecosystem Design
- Architect a scalable, enterprise-wide digital learning ecosystem integrating platforms, content, and analytics.
- Enforce rigorous data governance for reliable, actionable, and trusted performance metrics.
- Deliver seamless user experiences that accelerate adoption and enhance productivity.
- Deploy AI-driven personalization to adapt learning experiences in real time.
- Use predictive analytics to forecast skills gaps and compliance risks proactively.
- Build AI-powered dashboards that give leaders actionable, real-time decision intelligence.
- Establish systems, processes, and procedures ensuring compliance, efficiency, and scalability.
- Streamline learning operations to reduce costs and accelerate time-to-competency.
- Create measurable dashboards proving ROI for technology investments.
- Recruit, develop, and retain top talent in learning technology and operations.
- Foster psychological safety, accountability, and recognition across the team.
- Build a forward-looking talent pipeline aligned with future enterprise needs.
- Translate learning initiatives into measurable outcomes tied to business growth.
- Align operations continuously with evolving strategies and enterprise priorities.
- Serve as a trusted partner to executives, influencing decisions with data-driven insights.
- Expertise in enterprise learning technologies, vendor ecosystems, and digital platform integration, with a proven ability to scale solutions across complex organizations.
- Advanced knowledge of AI-driven learning systems, predictive analytics, and adaptive technologies that enhance performance and business foresight.
- Strong background in operational excellence, streamlining processes, reducing costs, and aligning technology with measurable business outcomes.
- Exceptional leadership, communication, and stakeholder management skills, with the ability to influence executive decision-making and build enterprise-wide trust.
- Customer Focus: Builds trust through customer-centric solutions.
- Strategic AI: Guides responsible AI adoption and adaptation.
- Optimizes Work Processes: Drives efficiency with continuous improvement.
- Collaborates: Partners effectively to achieve shared goals.
- Resourcefulness: Secures and deploys resources efficiently.
- Manages Complexity: Simplifies and solves complex challenges.
- Ensures Accountability: Delivers on commitments with integrity.
- Situational Adaptability: Adjusts approach to shifting conditions.
- Communicates Effectively: Tailors messages to diverse audiences.
- People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
- Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
- Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
- Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
- 10 years of experience in learning technology, digital operations, or enterprise systems leadership.
- Proven track record of implementing AI-enabled learning solutions that drive measurable performance gains.
- Strong history of leading teams, building scalable ecosystems, and optimizing operational processes.
- Bachelor’s degree required; advanced degree in business, technology, or related field preferred.
- Demonstrated ability to deliver results in high-growth, fast-paced environments.
We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/