Team Lead-NW DD

Position Title: Team Lead, Care Coordination

Department: Coordinated Care

Full Time/Part Time, Exempt/Nonexempt: Full Time, Exempt

Reports To: Supervisor, Care Coordination

Job Summary:

A Supervisor of Care Coordination provides oversight of the day-to-day behavioral health clinical operations department for the Empower PASSE program, which provides Care Coordination services to all members.

The Team Lead will be responsible for assisting and coordinating the activities of a team of Care Coordinators for the Empower PASSE program to ensure the delivery of high-quality and efficient managed care services to members. This position will require a strong background in healthcare administration, exceptional leadership skills, and the ability to collaborate effectively with various stakeholders.

Primary Duties/Responsibilities:

May include, but are not limited to:

1 . Team Management:

• Act as a mentor Provide leadership, direction, and guidance to the managed healthcare team members.
• Foster a positive and collaborative team environment, promoting open communication and professional development.
• Conduct regular team meetings to review performance, address challenges, and share best practices.
• Support team members in achieving individual and team objectives. Serve as a mentor and coach to team members, offering support and guidance in their career development and personal growth.
• Collaborate with other team leads and management to foster a cohesive and high-performing organization.

2. Performance Management:

• Identify individual strengths and areas for improvement within the team. Collaborate with team supervisor to set clear performance goals and expectations.
• Monitor team performance metrics, identify areas for improvement, and implement corrective actions as needed.
• Recognize and reward exceptional performance, while addressing performance issues promptly.

3. Process Improvement:

• Continuously evaluate existing workflows and processes to identify opportunities for enhancement and efficiency.
• Work with team members to identify areas of improvement and implement strategies to overcome challenges.
• Continuously assess and optimize team processes to enhance efficiency and productivity.

4. Compliance and Quality Assurance:

• Ensure that the team is consistently adhering to all relevant regulatory guidelines and compliance standards.
• Oversee the implementation of quality assurance programs to maintain the highest level of service quality.
• Monitor and evaluate the effectiveness of care management activities to drive continuous improvement.

5. Training and Development:

• Identify training needs for team members and facilitate the provision of necessary education and resources.
• Promote a culture of learning and professional growth within the team.
• Stay up to date with industry trends and best practices in managed healthcare.

Education and Experience:

• High School diploma and One (1) year experience in the mental health field.
• Bachelor's degree in a relevant field such as healthcare, social work, Psychology or social services and other healthcare related field preferred
• Knowledge of managed care principles, processes, and regulations.
• Familiarity with health insurance terminology, coverage, and benefit structures.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
• Detail-oriented and ability to maintain confidential information, accurate records and documentation.
• Proficiency in using computer systems and software applications relevant to managed care operations.
• Must be fluent in Microsoft Applications (Word, Excel and PowerPoint)

License/Certification:

• A valid driver's license and up to date automobile insurance must meet the minimum requirement in your state.

Physical Requirements:

• Must be able to drive and perform quarterly visits to their members.
• Prolonged periods of sitting at a desk and working on a computer.
• The ability to occasionally lift objects weighing up to 15 pounds is required.

Note:

This job description is not intended to be exhaustive. It aims to outline the fundamental duties and minimum qualifications required for this position. The individual(s) holding this position may be assigned additional job-related responsibilities and tasks beyond those specified in this job description.

Management retains the right to assign or reassign job-related responsibilities and tasks to this position at any time. Certain functions are considered essential, including but not limited to attendance, teamwork, working a complete shift, and performing under stressful conditions. If an incumbent or applicant is unable to perform an essential function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA), reasonable accommodations will be provided to the extent that they are medically and reasonably feasible, solely for the incumbent/applicant in question. The necessity of any essential function may be evaluated in such cases.