What are the responsibilities and job description for the Teller- Utica position at Empower Federal Credit Union?
Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services.
Empower FCU Core Values: Fairness, Integrity & Honesty
Empower FCU Strategic Pillars:
Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!
A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.
Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.
Please note: All candidates will be subject to a credit and background check to determine employment eligibility.
Role:
The primary objective of this position is to provide exceptional service to Credit Union members by accurately processing their financial transactions and addressing their banking needs. This role also involves building strong member relationships, promoting relevant products and services, and collaborating effectively with the team to ensure the Credit Union's goals are met. Through attention to detail and adherence to compliance standards, this position contributes to the overall success and reputation of the Credit Union.
Essential Functions & Responsibilities:25% Member Transaction Processing:
See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.
Knowledge and Skills:
Experience: 1 to 3 years of related experience in banking, customer service, sales, or cash handling.
Education: A high school diploma or GED is required.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. The ability to be inclusive and work with a diverse team and clientele is a must. Positive communication and ability to work with those inside and outside the organization is required to build relationships, obtain information and solicit cooperation. Being able to receive constructive feedback and work towards effective change is also a necessity.
Other Skills:
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The normal office environment is free from discomfort due to temperature, dust, noise, etc. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Empower Federal Credit Union (EFCU) and its affiliated companies know employees are our greatest asset. We take pride in our commitment to member service, teamwork, and excellence. We offer employees a work environment designed to encourage personal and professional development. Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Our equal employment opportunity policy statement, the EEO is the Law Poster and Supplement, and Pay Transparency Nondiscrimination Provision reaffirm our commitment.
Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below:
a) Fax: 315-455-5423
b) US Mail: 1 Member Way Syracuse, NY 13212
c) Phone: 800-462-5000
Empower FCU Core Values: Fairness, Integrity & Honesty
Empower FCU Strategic Pillars:
- World-Class Employee Experience
- Best-In-Class Member Experience
- Growth for Impact
- Shared Value in the Community
Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!
A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.
Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.
Please note: All candidates will be subject to a credit and background check to determine employment eligibility.
Role:
The primary objective of this position is to provide exceptional service to Credit Union members by accurately processing their financial transactions and addressing their banking needs. This role also involves building strong member relationships, promoting relevant products and services, and collaborating effectively with the team to ensure the Credit Union's goals are met. Through attention to detail and adherence to compliance standards, this position contributes to the overall success and reputation of the Credit Union.
Essential Functions & Responsibilities:25% Member Transaction Processing:
- Welcome members and process financial transactions, including deposits, withdrawals, transfers, and loan payments as requested by the member.
- Ensure accuracy in all transactions and maintain proper cash and teller drawer management.
- Engage members to identify opportunities and educate them about Credit Union products and services.
- Cross-sell products such as deposit accounts, loan products, and services from corporate partners to build stronger member relationships.
- Exhibit leadership by setting a positive example for team members.
- Foster an inclusive work culture that promotes teamwork and collaboration.
- Encourage mutual support and assistance to ensure the success of the branch.
- Maintain accuracy with member transactions and cash handling, meeting required balancing and audit standards.
- Adhere to all policies and procedures related to dual control, cash management, and the Code of Conduct.
- Ensure compliance with all audit requirements and branch employee performance standards.
- Stay informed about updates in Credit Union policies, security procedures, compliance, and consumer protection laws.
- Participate in branch meetings and use available communication channels (e-mail, Teams, circulars, etc.) to stay current on changes.
- Availability to work flexible hours, including Saturdays, and at different branch locations as needed.
- Perform all other duties as assigned.
See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.
Knowledge and Skills:
Experience: 1 to 3 years of related experience in banking, customer service, sales, or cash handling.
Education: A high school diploma or GED is required.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. The ability to be inclusive and work with a diverse team and clientele is a must. Positive communication and ability to work with those inside and outside the organization is required to build relationships, obtain information and solicit cooperation. Being able to receive constructive feedback and work towards effective change is also a necessity.
Other Skills:
- Proficiency with operating a 10-key calculator and computer.
- High level of accuracy in data entry and transaction processing.
- Comfortable using communication tools such as e-mail, Teams, and texting.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The normal office environment is free from discomfort due to temperature, dust, noise, etc. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Empower Federal Credit Union (EFCU) and its affiliated companies know employees are our greatest asset. We take pride in our commitment to member service, teamwork, and excellence. We offer employees a work environment designed to encourage personal and professional development. Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Our equal employment opportunity policy statement, the EEO is the Law Poster and Supplement, and Pay Transparency Nondiscrimination Provision reaffirm our commitment.
Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below:
a) Fax: 315-455-5423
b) US Mail: 1 Member Way Syracuse, NY 13212
c) Phone: 800-462-5000
