What are the responsibilities and job description for the Senior Client Account Manager position at Empower Brands?
Position Summary
The Senior Client Account Manager serves as the primary point of contact for assigned JAN-PRO larger and more complex clients while maintaining full ownership of the invoicing lifecycle from start to finish. The Senior Client Account Manager will also coordinate Client Account Manager’s workload as well as handle escalations. This role blends proactive account management with strong billing, accounts receivable, and data validation expertise.
The ideal candidate is highly organized, customer-focused, and detail-oriented, with the ability to manage relationships, resolve issues quickly, and ensure accurate and timely revenue processing. This position works cross-functionally with Operations, Accounting, and internal teams to deliver a seamless client experience while driving financial accuracy and performance.
Key Responsibilities
Senior Client Account Management
Required
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
The Senior Client Account Manager serves as the primary point of contact for assigned JAN-PRO larger and more complex clients while maintaining full ownership of the invoicing lifecycle from start to finish. The Senior Client Account Manager will also coordinate Client Account Manager’s workload as well as handle escalations. This role blends proactive account management with strong billing, accounts receivable, and data validation expertise.
The ideal candidate is highly organized, customer-focused, and detail-oriented, with the ability to manage relationships, resolve issues quickly, and ensure accurate and timely revenue processing. This position works cross-functionally with Operations, Accounting, and internal teams to deliver a seamless client experience while driving financial accuracy and performance.
Key Responsibilities
Senior Client Account Management
- Serve as the primary contact for assigned client accounts, ensuring high satisfaction and responsiveness.
- Build strong relationships through proactive communication and service follow-up.
- Address client inquiries, service concerns, and billing questions promptly and professionally.
- Coordinate with Operations to resolve service-related issues and ensure timely follow-through.
- Conduct regular account reviews and identify opportunities for service improvements or growth.
- Own the full invoicing lifecycle from setup through delivery, adjustments, and resolution.
- Generate accurate invoices based on contract terms, service activity, and system data.
- Perform thorough data validation to ensure billing accuracy before release.
- Monitor accounts receivable and proactively follow up on outstanding balances.
- Resolve billing discrepancies quickly while maintaining strong client relationships.
- Maintain organized billing records and documentation for audit readiness.
- Partner closely with Accounting, Operations, and Customer Success teams to ensure alignment.
- Assist with contract updates, pricing changes, and service adjustments in billing systems.
- Support process improvement initiatives related to billing workflows and client service.
- Contribute positively to team culture and collaborate effectively with coworkers.
- Track and report key account and billing metrics to leadership.
- Identify trends and recommend solutions to improve performance and efficiency.
- Invoice accuracy rate (target: ≥ 99%).
- On-time invoice delivery (target: ≥ 98%).
- Days Sales Outstanding (DSO) improvement targets.
- Client satisfaction scores and retention rates.
- Billing issue resolution turnaround time.
- Reduction in invoice adjustments and write-offs.
Required
- 5 years of experience in account management, billing, AR, or related role.
- Strong customer service mindset and communication skills.
- High attention to detail with strong organizational skills.
- Experience with billing systems, CRMs, and Excel reporting.
- Ability to prioritize, problem-solve, and work independently.
- Experience in facilities services, janitorial, or B2B service environment.
- Experience with Corrigo, Netsuite, or similar platforms.
- Proactive and solution-oriented mindset.
- Strong relationship-building and conflict-resolution skills.
- Process-driven with strong analytical thinking.
- Collaborative team player with high accountability.
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.