What are the responsibilities and job description for the Administrative Specialist position at Empower Brands?
Position Summary
This position is responsible for administrative, clerical and project support for the branch and project team. Oversees customer accounts ensuring that each job is completed to satisfactory standards from start to finish. This position is time driven and requires excellent time management skills. Must have an “all-hands-on-deck attitude”, a willingness to pitch in and get things done.
Essential Duties & Responsiblities
This is a Full-time, Non-Exempt position. The basic functions of your position will include, but not limited to:
Administrative
Required Skills & Abilities
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This position is responsible for administrative, clerical and project support for the branch and project team. Oversees customer accounts ensuring that each job is completed to satisfactory standards from start to finish. This position is time driven and requires excellent time management skills. Must have an “all-hands-on-deck attitude”, a willingness to pitch in and get things done.
Essential Duties & Responsiblities
This is a Full-time, Non-Exempt position. The basic functions of your position will include, but not limited to:
Administrative
- Answer, route and log all incoming phone calls while ensuring excellent customer service.
- Responsible for initial contact with customer, agent or adjuster within 15 minutes of receiving lead.
- Complete New Loss Information Sheet, accurately and completely, with pertinent information necessary to log the job within our systems.
- Manage and distribute site email and mail daily.
- Schedule delivery and pick-up appointments with FRSTeam customers.
- Responsible for confirmation phone calls to customers.
- Back up job coordinator for packouts, deliveries, emergency deliveries, on call availability
- Provide direct support to field teams
- Utilizing the information given to develop the first draft of estimate for each claim assigned within 12 hours.
- Contact and coordinate the appropriate subcontractors, as needed.
- Responsible for generating billing packet in a timely manner and submitting to PM for review and audit.
- Manages data entry of all job leads into system within 1 business day
- Daily review of compliance tasks and all job tasks are completed on time
- Monitor and update jobs daily, making sure the job flows efficiently through the claims process requirements and cycle times
- Maintenance marketing with current assigned clients from internal sales standpoint
- 10 field sales calls to current top 10 assigned clients to include presentations on job performance, business development and marketing type visits
- Coordinating with the field sales team to create priorities and set goals for promoting potentials to the level of partners
Required Skills & Abilities
- High School graduation or equivalent
- Two (2) years of administrative or office related experience
- Experience in restoration environment, a plus
- Ability to multi-task in a fast-paced environment
- Demonstrated capacity to think “outside the box”, and communicate new ideas
- Excellent organizational skills and strong attention to detail
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times.
- Proficient in Microsoft Office, specifically Excel, Word and PowerPoint.
- Ability to learn new software, including Xactimate® and proprietary software.
- Familiarity with data analysis and reporting (preferred)
- Ability to successfully pass a criminal background.
- Hourly wage $26-27
- A friendly, family environment
- Potential for growth and advancement
- Medical, dental & vision. life, AD&D, EAP, Pet Insurance and more, after 30 days
- Paid Sick Leave
- Vacation
- Paid holidays
- Birthday Bonus
- 401k with company match after 90 days
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Salary : $26 - $27