Manager, TPO Account Management

Emporium TPO has been named a Top Workplace three years in a row in the 2024, 2025, & 2026 Scotsman Guide!

Emporium is a wholesale origination platform that is dedicated to servicing professional mortgage brokers and non-delegated correspondent lenders. Our aspirations at Emporium are simple: build a team of talented individuals with shared values who think and behave like owners, create a culture that is focused on exceptional customer service and deliver quality products and returns to stakeholders. Come join us!

Role Summary:

The Manager, TPO Account Management will be responsible for managing the Account Manager’s pipelines and client relationships with the Account Executive they partner with. The Account Manager Team Lead’s role is to facilitate the movement of loans in the entire pipeline, from submission to funding, so that loans are funded as quickly and efficiently as possible.

Responsibilities:

• Lead and manage a team of Account Managers to proactively drive loans through the pipeline, ensuring timely closings and meeting pull-through ratio goals.
• Oversee daily team operations by streamlining workflows to reduce processing time, improve accuracy, and enhance overall efficiency.
• Recruit, onboard, coach, and develop high-performing Account Managers to ensure consistent, scalable performance and professional growth.
• Champion and exemplify the company’s culture, fostering a collaborative, accountable, and customer-first environment.
• Mentor team members in building and maintaining strong relationships with both internal stakeholders and external broker partners.
• Monitor individual pipelines to ensure each Account Manager’s workload is appropriately aligned with their skills, experience, and capacity.
• Conduct regular pipeline management reviews to ensure all files are advancing appropriately, broker follow-up is timely, communication is documented, and closing timelines are clearly established and met.
• Analyze and refine current processes and procedures based on team feedback and performance data, identifying opportunities for increased speed and effectiveness.
• Promote a culture of accountability, innovation, and continuous improvement, with a focus on maximizing operational results and broker satisfaction.
• Provide senior management with clear, actionable updates on pipeline health, service issues, and any risks to funding quality or customer satisfaction.
• Partner with Account Managers to set and achieve monthly funding goals, ensuring consistent execution of follow-up plans and milestone tracking.
• Maintain close communication and alignment with Sales Managers, Account Executives, Brokers, and cross-functional partners to support seamless loan processing and a best-in-class experience.

Essential Job Skills:

• Excellent written and verbal communication skills
• Thorough understanding of Agency, Non-Agency, Jumbo and Investor loan programs, and requirements
• Thorough understanding of loan pricing and lock requirements.
• Demonstrated ability to manage pipelines with a high pull-through ratio.
• Ability to review daily pipeline reports and prioritize the tasks needing completion in order to move loans through the pipeline to funding.

Requirements:

• 8 years of experience in the residential lending industry
• 5 years of Account Management experience
• 3 years of supervisory experience

Why Join Us?

We’re committed to creating an environment where our team can thrive, both professionally and personally. Here’s what you can expect when you join our organization:

Comprehensive Benefits from Day One

• A range of medical, dental, and vision plan options to meet your needs
• Company-paid life insurance, short-term, and long-term disability coverage
• Access to an Employee Assistance Program offering confidential support for personal, work-life, and everyday needs

Work-Life Integration That Works

• 9 company-recognized holidays, plus your birthday off
• 2 floating holidays for added flexibility
• Generous PTO and sick time
• Paid time off to vote
• Paid parental leave and bereavement leave

Growth & Development

• Ongoing learning opportunities, from technical skills to leadership development
• Tuition reimbursement to support your continued education
• A collaborative culture that prioritizes internal growth and career mobility

Financial Well-Being

• 401(k) plan to help you plan confidently for the future

Culture & Connection

• Team-building events, company outings, and virtual gatherings that foster connection
• A workplace that values collaboration, recognition, and a sense of belonging

And yes, we celebrate you

• Enjoy a birthday surprise from us each year

Emporium is an equal opportunity employer. At Emporium, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

All offers of employment are contingent upon the successful completion of a background check in accordance with company policy and applicable laws.