Temp IT Helpdesk Support Speialist

The Opportunity

We are seeking a motivated and detail-oriented IT Helpdesk Support to join our dynamic IT team. This role is responsible for providing first-line technical support to our users, resolving IT issues, onboarding-offboarding and escalating complex problems to specialist teams in various IT disciplines. The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service. This role is going to be onsite and is able to support on-call after hours.
Requirements
Basic Qualifications

• Associate's degree in IT, Computer Science, or related field.
• 5 years of experience in IT or a related field
• Experience with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite, and common software applications.
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
• Ability to work after hours, if needed.

Preferred Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools.
• Knowledge of Active Directory and user account management.
• Willingness to learn and adapt to new technologies and processes
• Strong communication and customer service skills to assist non-technical users effectively.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• CompTIA A , Network , or similar certifications are a plus

Pay rate: $40-$45

30–60-day contract

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