ERP & Systems Operations Manager

Department: Operations / Supply Chain / Systems
Location: Costa Mesa, CA (In-Person or Hybrid Preferred)
Employment Type: Full-Time
Reports To: COO & Hemp Manager 

Position Overview

The ERP & Systems Operations Manager will own and optimize the company’s operational systems across fulfillment, shipping, inventory, accounting, and ERP infrastructure. This role is responsible for supporting and administering ERP platforms, automating manual fulfillment workflows, and ensuring seamless system alignment between operations, finance, and logistics.

This individual will serve as the internal systems expert, with deep hands-on experience in Zoho, QuickBooks, and Zoho Books, while also supporting and helping implement an MRP/ERP system such as ERPNext. The goal of this role is to convert fragmented, manual processes into scalable, automated workflows that support growth, accuracy, and efficiency.

Key Responsibilities

ERP & Systems Ownership

• Administer, support, and optimize Zoho (including Zoho Inventory, Zoho Books, and related modules) across operations and finance.

• Manage system integrations between Zoho, QuickBooks, shipping platforms, and warehouse workflows.

• Act as the internal subject-matter expert for ERP tools, troubleshooting issues and improving system performance.

• Support ERPNext MRP/ERP implementation, configuration, and ongoing optimization as the system scales.

Fulfillment & Shipping Operations

• Oversee fulfillment systems and workflows from order intake through shipment and reconciliation.

• Convert manual fulfillment processes into automated, system-driven workflows.

• Improve pick/pack accuracy, shipping speed, inventory visibility, and order tracking.

• Partner with warehouse and operations teams to ensure system logic matches real-world processes.

Automation & Process Improvement

• Identify inefficiencies in current workflows and design automated solutions using ERP tools.

• Standardize SOPs across fulfillment, inventory, purchasing, and shipping.

• Reduce human error through system logic, automation rules, and validations.

• Support scaling operations as order volume, SKUs, and locations increase.

Inventory, MRP & Supply Chain Support

• Support inventory accuracy, lot tracking, reorder points, and forecasting through ERP systems.

• Assist with MRP logic, purchasing workflows, and vendor coordination using ERPNext or related tools.

• Align inventory data across ERP, accounting, and fulfillment systems.

Cross-Functional Collaboration

• Partner closely with Operations, Finance, Warehouse, and Leadership teams.

• Ensure accounting data flows cleanly between ERP systems and QuickBooks.

• Train internal teams on system usage, best practices, and new automations.

• Serve as the bridge between technical systems and operational execution.

Required Qualifications

• 4 years of experience in ERP systems, systems operations, or fulfillment technology roles.

• Advanced experience with Zoho (Inventory, Books, or full Zoho ecosystem).

• Strong working knowledge of QuickBooks and accounting system integrations.

• Experience supporting or implementing ERP/MRP systems (ERPNext experience strongly preferred).

• Proven success converting manual processes into automated workflows.

• Deep understanding of fulfillment, shipping, and inventory operations.

• Strong problem-solving, documentation, and process-design skills.

Preferred Qualifications

• Experience in CPG, food & beverage, wellness, hemp, or regulated product environments.

• Experience working with warehouses, 3PLs, or in-house fulfillment teams.

• Familiarity with barcode systems, WMS logic, and shipping platforms.

• Ability to operate hands-on while also designing scalable systems.

What Success Looks Like in This Role

• Manual fulfillment processes replaced with automated, ERP-driven workflows.

• Clean system alignment between ERP, accounting, and warehouse operations.

• Improved inventory accuracy, faster fulfillment, and fewer operational errors.

• A scalable systems foundation that supports growth without operational chaos.