ERP & Systems Operations Manager

ERP & Systems Operations Manager 

Employer: HR MGMT 10, LLC
Department: Operations / Supply Chain / Systems
Location: Costa Mesa, CA (In-Person or Hybrid Preferred)
Employment Type: Full-Time
FLSA Classification: Exempt
Reports To: COO & Hemp Manager
Direct Reports: None (vendor and cross-functional ownership)

Position Overview

The ERP & Systems Operations Manager owns and optimizes the company’s operational systems across fulfillment, shipping, inventory, accounting, and ERP infrastructure. This role is responsible for administering ERP platforms, automating manual fulfillment workflows, and ensuring clean system alignment between operations, finance, and logistics.

This individual serves as the internal systems expert with deep, hands-on experience in Zoho (Inventory, Books, and related modules) and QuickBooks, while also supporting the implementation and ongoing optimization of an MRP/ERP system such as ERPNext.

The core objective of this role is to convert fragmented, manual processes into scalable, automated workflows that support growth, accuracy, and operational efficiency.

Key Responsibilities

ERP & Systems Ownership

• Administer, support, and optimize the Zoho ecosystem (Zoho Inventory, Zoho Books, and related modules) across operations and finance

• Manage system integrations between Zoho, QuickBooks, shipping platforms, and warehouse workflows

• Act as the internal subject-matter expert for ERP tools, troubleshooting issues and improving system performance

• Support ERPNext MRP/ERP implementation, configuration, and ongoing optimization as the system scales

Fulfillment & Shipping Operations

• Oversee fulfillment systems and workflows from order intake through shipment and reconciliation

• Convert manual fulfillment processes into automated, system-driven workflows

• Improve pick/pack accuracy, shipping speed, inventory visibility, and order tracking

• Partner with warehouse and operations teams to ensure system logic aligns with real-world execution

Automation & Process Improvement

• Identify inefficiencies in current workflows and design automated solutions using ERP tools

• Standardize SOPs across fulfillment, inventory, purchasing, and shipping

• Reduce human error through system logic, automation rules, and validations

• Support scalable operations as order volume, SKUs, and locations increase

Inventory, MRP & Supply Chain Support

• Support inventory accuracy, lot tracking, reorder points, and forecasting through ERP systems

• Assist with MRP logic, purchasing workflows, and vendor coordination using ERPNext or related tools

• Align inventory data across ERP, accounting, and fulfillment systems

Cross-Functional Collaboration

• Partner closely with Operations, Finance, Warehouse, and Leadership teams

• Ensure accounting data flows cleanly between ERP systems and QuickBooks

• Train internal teams on system usage, best practices, and new automations

• Serve as the bridge between technical systems and operational execution

Required Qualifications

• 4 years of experience in ERP systems, systems operations, or fulfillment technology roles

• Advanced, hands-on experience with Zoho (Inventory, Books, or full Zoho ecosystem)

• Strong working knowledge of QuickBooks and accounting system integrations

• Experience supporting or implementing ERP/MRP systems (ERPNext strongly preferred)

• Proven success converting manual processes into automated workflows

• Deep understanding of fulfillment, shipping, and inventory operations

• Strong problem-solving, documentation, and process design skills

Preferred Qualifications

• Experience in CPG, food & beverage, wellness, hemp, or regulated product environments

• Experience working with warehouses, 3PLs, or in-house fulfillment teams

• Familiarity with barcode systems, WMS logic, and shipping platforms

• Ability to operate hands-on while also designing scalable systems

What Success Looks Like in This Role

• Manual fulfillment processes replaced with automated, ERP-driven workflows

• Clean system alignment between ERP, accounting, and warehouse operations

• Improved inventory accuracy, faster fulfillment, and fewer operational errors

• A scalable systems foundation that supports growth without operational chaos

Compensation & Benefits

Base Salary Range: $125,000 – $155,000 annually

Placement within the range is based on ERP ownership scope, depth of Zoho and ERPNext experience, and ability to independently design and operate scalable systems.

Eligible employees may also receive access to company-sponsored benefits in accordance with HR MGMT 10, LLC plans and eligibility requirements.

Employment Relationship & Legal Notices

• Employment with HR MGMT 10, LLC is at-will and may be terminated by either party at any time, with or without cause or notice, in accordance with applicable law

• This job description does not create an employment contract

• HR MGMT 10, LLC complies with all applicable federal, state, and local employment laws

Equal Employment Opportunity Statement

HR MGMT 10, LLC is an equal opportunity employer and does not discriminate based on any protected characteristic under applicable law.

Salary : $125,000 - $155,000