Job Title: Accounts Receivable (AR) Manager – Hemp Division

Department: Finance / Sales Operations
Location: Costa Mesa, CA
FLSA Status: Exempt
Reports To: COO & Hemp Manager
Employment Type: Full-Time
Brand/Entity: Dialed Moods / Muha Meds Hemp

Position Summary

The Accounts Receivable Manager will own the full AR lifecycle for our hemp product division, from invoice creation to collections to reconciliation. You’ll work closely with the Sales Team, Sales Manager, and Operations to ensure accounts are paid on time, credit terms are followed, and financial data remains accurate and up to date.

This role requires someone who is organized, assertive, detail-oriented, and experienced in managing AR in a fast-moving environment. Hemp experience is not required, but confidence working with retail, distribution, or CPG accounts is strongly preferred.

Key Responsibilities

Accounts Receivable Management

• Oversee the full AR aging report and progress for all retail and wholesale customers.

• Issue invoices, payment links, refunds, credit memos, and customer statements in a timely and accurate manner.

• Track outstanding balances and proactively follow up with the Sales Department regarding potential past-due accounts.

• Maintain detailed records of communication, payment confirmations and payment applications to invoices  

• Ensure payment terms are adhered to and followed, with ability to adjust customer term agreements based on payment history score alongside the Sales Department. 

• Review monthly sales reporting summaries and monthly sales rep commission reports 

• Work in tandem with the Fulfillment and Operations Departments to accurately communicate progress of customer payments as well as updating customer statements as outgoing orders are accurately inputted, shipped, sent, and received.

• Work in tandem with Sales Manager to oversee Sales Rep’s order submissions, account management and payment updates from clients 

• Create and refine AR workflows, SOPs, and documentation to support scale.

• Implement systems or tools to improve AR visibility, speed, and accuracy.

• Deliver weekly and monthly AR performance reports, including payment trends by region and account type.

• Provide timely, detailed account status updates to leadership to support informed decision-making and operational clarity.

Requirements

• 3–5 years of Accounts Receivable or Finance experience (CPG, wholesale, or distribution preferred).
  
  

• Strong understanding of invoicing, collections, reconciliation, and financial documentation.
  
  

• Experience managing a large client list (50–300 customers).
  
  

• Proficiency with accounting or operational systems such as but not limited to: QuickBooks, Google Sheets/Excel, Credit Card Processing Gateways, Zoho One, ERP Softwares, CRM Softwares, etc.

• Excellent communication skills and ability to maintain professional persistence.
  
  

• Highly organized with strong attention to detail and follow-through.
  
  

• Comfortable working cross-functionally in a fast-paced startup environment.
  
  

• Hemp experience NOT required.
  
  

Personality Fit

• Persistent, solutions-oriented, and highly organized.
  
  

• Strong communicator who isn’t afraid to follow up repeatedly.
  
  

• Ability to balance diplomacy with firm team leadership methods.
  
  

• Thrives in structure but can also build new systems from scratch.

• Confident working with both Sales and Finance and Operations directors.