Customer Experience Representative

Are you a customer service superstar? Join us and play a crucial role in supporting our field sales department and ensuring customer satisfaction!
Employment Solutions is partnering with a company to hire a Sales Support / Customer Service Specialist to work on site in Milford, CT. This is a direct hire full-time position with outstanding benefits. Our client manufactures and sells high-performance metal components & assemblies.
Salary: $56,000/year

Responsibilities:

• Responsible for providing assistance to field sales and internal personnel
• Handle day-to-day activities of the assigned account list and serve as liaison between customer, quality, engineering, and manufacturing departments
• Generate quotes, coordinate order entry, and communicate order requirements
• Work to expedite orders to ensure product delivery on time for customers’ needs
• Promote business to new and existing customers, build strong client relationships with category buyers that allow for sales increases and rapid resolution of customer issues
• Perform customer service and account maintenance duties for customers, including scorecard and portal management
• Prepare and present customer quotations and proposals directly to customers or in conjunction with field sales representatives
• Monitor account activity, analyze overall account performance, and provide sales forecasts
• Occasional travel to customer locations may be required ( /-10%)
• Work with the SVP of Sales, Marketing, and Customer Experience Manager to analyze customer data to find the most efficient prospecting and sales methods
• Manage customer data within company systems, including ERP & CRM systems

Requirements:

• BS/BA in a related field preferred
• Previous business and sales experience in manufacturing environment preferable
• 5 years of customer service
• Knowledge of technical and mechanical aspects of products and services
• Knowledge of pricing strategies and negotiation techniques
• Proficient in MS Office, CRM, Teams
• Excellent communication skills both virtually and in person
• Excellent organizational abilities to work effectively on multiple projects in parallel
• Problem-solving aptitude and ability to think on your feet
• Knowledge of factory production and engineered solutions a plus