What are the responsibilities and job description for the Public Records Coordinator position at Employment Security Department?
Company Description Employment Security Department (ESD) is a key partner in Washington’s WorkSource system, collaborating with workforce councils, educational institutions, businesses, labor organizations, and nonprofits to connect employers with qualified job seekers. ESD administers the state’s unemployment insurance system, collecting employer taxes and providing benefits to workers who lose their jobs through no fault of their own, helping sustain the state’s economy. The department also collects, analyzes, and publishes extensive labor market information, including unemployment rates, job growth and loss data, job vacancy surveys, wage information, and benefits reports. Much of this data and reporting is available online at esd.wa.gov/labormarketinfo, providing resources for workers, employers, and policymakers. ESD and the WorkSource system are equal opportunity employers/programs, offering auxiliary aids, disability accommodations, and free language assistance for individuals with limited English proficiency.
Role Description The Public Records Coordinator is responsible for managing and responding to public records requests in compliance with applicable laws and agency policies. This full-time remote role includes reviewing and interpreting requests, identifying and locating responsive records, coordinating with internal teams, and ensuring timely, accurate disclosure or exemptions. The coordinator will organize and maintain electronic and physical records, apply redactions where required, and document the handling of each request for audit and reporting purposes. Day-to-day activities also involve communicating with requestors, providing status updates, clarifying requests, and offering high-quality customer service while protecting confidential and sensitive information. The role may support process improvement efforts, help develop guidance and templates, and assist with training staff on public records procedures and best practices.
Qualifications
- Candidates should possess strong Records Management skills, including organizing, maintaining, and retrieving electronic and physical records in accordance with retention and disclosure requirements.
- Candidates should possess Document Management skills, including use of document tracking systems, applying redactions, and preparing accurate and complete responses to public records requests.
- Candidates should possess Analytical Skills, including the ability to interpret public records laws and policies, review requests, identify responsive documents, and assess confidentiality or exemption issues.
- Candidates should possess Communication skills, including clear written and verbal communication, explaining processes and timelines, and collaborating effectively with internal stakeholders and external requestors.
- Candidates should possess Customer Service skills, including responsiveness, professionalism, and the ability to address inquiries and concerns while maintaining privacy and compliance.
- Relevant qualifications include experience in public administration, legal or regulatory environments, or records/public disclosure work; familiarity with Washington State public records laws is highly beneficial.
- Additional preferred qualifications include proficiency with common office and records management software, strong attention to detail, ability to manage multiple requests and deadlines, and commitment to equity, inclusion