Operations Manager

Operations & Growth Manager

Providence, RI

$70,000–$80,000 Performance Bonus

We are seeking a motivated, hands-on leader to help oversee operations, support team development, improve accountability, and assist with future growth initiatives within an established staffing and workforce solutions company.

This is an excellent opportunity for someone who is entrepreneurial, organized, and eager to make a meaningful impact. The ideal candidate is not afraid to roll up their sleeves, learn the business from the ground up, and eventually help lead key operational and strategic initiatives alongside ownership.

Staffing industry experience is preferred but not required. We are open to candidates from operations, logistics, manufacturing, workforce management, recruiting, or other fast-paced service environments who have demonstrated strong leadership, accountability, and problem-solving abilities.

We are looking for someone who enjoys solving problems, improving processes, building relationships, and taking ownership of results. This role offers direct exposure to ownership and the opportunity to play a meaningful role in the future growth and success of the organization.

About the Role

The successful candidate will spend significant time during the first several months learning the business, understanding internal operations, working directly with team members, supporting client relationships, and becoming familiar with the day-to-day challenges and opportunities of the organization.

This is a hands-on leadership role. While leadership, accountability, and operational improvement are important responsibilities, the right person must also be comfortable working directly within the business when needed. This may include assisting with client relationships, account management, operational problem-solving, recruiting support, customer service issues, and other responsibilities that help ensure the success of the organization.

We believe the most effective leaders understand the details before they lead from a higher level. Over time, this individual will play an increasingly important role in helping improve processes, implement performance metrics, support team development, and contribute to the company's long-term growth strategy.

Key Responsibilities

• Learn and understand all aspects of the company's operations
• Work directly with clients and assist with account management activities
• Support day-to-day operational needs and problem-solving efforts
• Build strong relationships with employees, customers, and stakeholders
• Manage, coach, and develop team members
• Improve workflows, communication, accountability, and operational efficiency
• Track performance metrics and identify opportunities for improvement
• Assist with customer service and issue resolution when needed
• Support business development and growth initiatives
• Collaborate directly with ownership on operational and strategic projects
• Help foster a positive, accountable, and high-performing culture

Qualifications

• Bachelor's degree highly preferred
• Previous leadership, management, or operational experience required
• Strong communication, organizational, and problem-solving skills
• Ability to think independently and make sound business decisions
• Proven ability to manage priorities in a fast-paced environment
• Experience in staffing, recruiting, workforce solutions, logistics, manufacturing, operations, or other service-based industries is preferred
• Bilingual English/Spanish is a plus, but not required

Compensation

• Base salary of $70,000–$80,000 depending on experience
• Performance-based bonus opportunities
• Direct exposure to ownership and business leadership
• Significant opportunity for professional growth and advancement

Work Environment & Travel Requirements

This is primarily an in-person position based in Providence, Rhode Island. The role will also require periodic travel to company operations, customer locations, and branch offices throughout Massachusetts as business needs require.

We believe strong leaders are actively engaged with their teams, customers, and operations. Future workplace flexibility may be considered based on performance and tenure.

If you are looking for an opportunity to make a real impact, take ownership of meaningful responsibilities, and grow alongside an established organization, we encourage you to apply.