Benefits Administrator

Job Summary:

The Benefits Administrator (BA) is responsible for supporting the day-to-day operations of the small group benefits programs for Employers Resource’s book of business. This position provides excellent customer service to clients through confidential, professional support and guidance – educating the client and employees about their insurance benefits, advocating for the employee in resolving claims and benefits issues, working with the payroll department to ensure accuracy of premium deductions, and working with the accounting department to reconcile carrier billing.

**Please note: this position is full-time and onsite. No remote or hybrid schedule available.

Duties/Responsibilities:

• Serves as primary contact and liaison for plan vendors, clients and their employees.
• Investigate and resolve billing and payroll deduction discrepancies.
• Coordinate daily benefits processing - enrollments, changes, terminations, COBRA, LOA invoicing and payments, NMSN, employee status and profile changes, beneficiary updates and claims.
• Maintain client and employee benefits files, and maintain group benefits database
• Evaluate and revise internal processes to increase efficiency
• Document and maintain administrative procedures for assigned benefits processes
• Ensure compliance with applicable government regulations

Required Skills/Abilities:

• Computer proficiency and technical aptitude with the ability to use Microsoft products, including PowerPoint; experience with HRIS and benefits databases
• Proven ability to work effectively in a team environment with associates
• Effective planning and priority setting - ability to manage several complex projects simultaneously while working under pressure to meet deadlines
• Excellent communication and organization skills

Education and Experience:

• Associate’s degree preferred, but not required
• 1-2 years of HR Admin or Employee Benefits, or Payroll helpful

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time