Workers Compensation Claims Examiner I

Purpose:

Employer’s Claim Management is in the business of helping people. We help employees that have been injured by a work-related accident. We help employers by promoting workplace safety in their business. We believe that we are stronger when we work together. We work together each day to challenge and help each other be better. We purpose to serve others and each other. Above all we want to have a positive impact on those that we meet and serve each day. We believe that together we can make a difference. If you want to make a difference join the team at Employer’s Claim Management.

Description:

We serve Alabama employers with a focus on professionalism, responsiveness, and sound claim handling. We are seeking a Workers' Compensation Claims Examiner I who is motivated, detail-oriented, and interested in developing a long-term career in claims management.

This role is ideal for someone who enjoys building relationships, continuously learning, is inquisitive, enjoys a team environment and is interested in developing a career in claims.

Prior claims experience is not required. We provide structured training and mentorship to support the development of core claims handling skills while maintaining high service.

Qualifications:

• Strong interest in the insurance or workers' compensation field.
• Willingness to learn and apply Alabama Workers' Compensation law through training and hands-on experience.
• Ability to organize, analyze, and process information to support claim decisions.
• Effective verbal and written communication skills.
• Professional demeanor when communicating with claimants, employers, medical providers, insurance agents, and attorneys.
• Strong time management and organizational skills with attention to detail.
• Ability to work independently while contributing to a collaborative team environment.
• Proficiency with Microsoft Office products and general comfort with technology.
• Prior experience in claims, insurance, legal, medical, or customer-facing roles is helpful but not required.

Key Responsibilities:

With training and oversight, the Workers' Compensation Claims Examiner I will:

• Manage workers' compensation claims from initial report through resolution.
• Develop professional relationships with claimants, employers, attorneys, nurse case managers, medical providers and vendors.
• Communicate professionally with claimants, employers, medical providers, and attorneys to obtain and share claim information
• Investigate the compensability of workers' compensation claims.
• Learn to calculate and issue indemnity and medical benefit payments accurately and timely.
• Assist in establishing and maintaining appropriate claim reserves.
• Coordinate with outside vendors such as nurse managers, investigators, and medical providers
• Provide employers with status updates and claim activity information as directed.
• Support settlement discussions and legal matters within assigned authority.
• Maintain complete, accurate, and timely documentation in the claims management system.
• Learn medical and legal terminology as it relates to workers' compensation claims.

Our Culture:

We offer a professional environment where quality work, accountability, consistency, and teamwork matter. Our team values strong relationships, teamwork, clear communication, practical decision-making, steady development of technical skills, accuracy, organization, accountability, continuous learning, and personal growth. Claim Examiners receive direct access to leadership, structured guidance, and the opportunity to grow into more advanced claim handling responsibilities over time.

EEO Statement

It is the policy of Employer’s Claim Management, Inc. (ECMI) to provide equal opportunity to all its employees and applicants. The company will not discriminate or permit discrimination against any applicant or employee on the based on age, race, color, sex, sexual orientation, gender identity, handicap, religion, national origin, veteran or disability status, political affiliation or any other reason or any other reason prohibited by law. This applies to all terms and conditions of employment including but not limited to hiring practices, work environment, job status, compensation, benefits, advancement opportunities, and termination.