What are the responsibilities and job description for the Patient Access Representative position at employee-vmmc?
Job Summary and Responsibilities
As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in the revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential electronic health records. By facilitating smooth access-related workflows, you will contribute directly to our mission of providing high-quality, patient-centered care while ensuring compliance with privacy standards and organizational policies.
Every day you will utilize multiple hospital systems to perform registration, scheduling, and documentation tasks with high precision. You will be responsible for gathering and updating patient demographic and insurance data, communicating financial responsibilities to families, and collecting payments at the time of service. Your daily routine will involve collaborating with the broader healthcare team, resolving routine registration discrepancies, and escalating complex issues to ensure that clinic and provider workflows remain efficient, productive, and focused on patient needs.
To be successful in this role, you will possess a high school diploma or GED and at least one year of relevant experience in a healthcare patient access setting. You should have a solid working knowledge of insurance payers, real-time eligibility verification, and standard medical documentation procedures. Strong administrative and computer skills—specifically in Microsoft Office and data entry—are essential, along with a professional demeanor, excellent communication abilities, and a commitment to maintaining the highest ethical and confidentiality standards in a fast-paced medical environment.
Job Requirements
Required
- High School Graduate , upon hire or
- High School GED, upon hire and
- 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
Where You’ll Work
At CHI Health Midlands we proudly serve Sarpy County and surrounding areas in Nebraska with patient-focused care. When designing our facility, we kept the patient viewpoint in mind, setting a tone for a more comfortable, less stressful hospital stay. We provide our patients with some of the highest quality scores in the country in heart and vascular, emergency, and surgical care. Also, we offer high quality care in diagnostics/radiology, women's care, home care, orthopedics, sleep and breathing disorders.