What are the responsibilities and job description for the GCC - Sales Engineer (Miami) position at Employee Owned Holdings, Inc.?
GCC is looking for candidates who want to take the next step in their technical sales career to join our 100% employee owned company. GCC has offices in Tampa, Seattle, Charlotte, and Portland - providing motion control solutions for hydraulic, pneumatic and electrically powered applications. Our southeast division specializes in hydraulic solutions for the aerospace, machine tool, forestry and marine industries. Our team is growing, and we are proud to be a 100% employee owned company - every employee has skin in the game.
The Sales Engineer will begin in an inside sales role with the objective of developing a strong understanding of our customers, products, and sales process before transitioning into an outside sales role within approximately 1–2 years. This is a remote role in the greater Miami/Ft. Lauderdale area with expectations to travel to Tampa for a week once per month for training purposes. GCC has local senior sales presence in South Florida who will also provide in-person mentoring.
GCC will also provide hands-on development through rotational assignments in repair and production, along with opportunities to shadow management and outside sales team members. As part of the development process, the Sales Engineer will be expected to obtain the Fluid Power Certification through IFPS and demonstrate competency in our products, vendors, and sales skills before progressing into an outside sales position.
Responsibilities Include:
- Supporting current outside sales employees with customer support to large OEM accounts - including order expediting, order status questions, providing quotes and assisting with additional customer information as requested.
- Answering incoming calls for sales, service, product availability, order expediting, credit issues, managing orders in the ERP system and creating quotes.
- Find new business leads from incoming requests for quotes & phone calls.
- Cross sell and upsell products and value-added services as applicable.
- Support and participate in the organization’s continual improvement program to conform to ISO 9001 requirements and Quality Management System.
- Complete rotations in production and repair departments to assist with teardowns, product modifications and building subassemblies, to learn how products and systems function.
- Attend sales training as assigned; study fluid power basics achieve Fluid Power Specialist certification (as designated by the International Fluid Power Society).
- Shadow outside sales and assist with in-person customer visits.
- Other duties as assigned.
Education:
- Associate’s or bachelor’s degree in Engineering or other applicable field of study.
Experience:
- Experience with technical concepts (fluid power experience preferred).
- Customer service work experience.
- 3-5 years of experience is a plus.
Skills Preferred:
Intelligence
- Bilingual: Fluent in English and Spanish
- Mechanical aptitude and hands-on experience
- Commitment to academic achievement
- Ability to problem solve/learn new concepts
Personality
- Charisma - likability and ability to engage with others
- Empathy - relating to customer & coworkers
- Confidence - owning accomplishments and ability to take risks in new challenging situations
Drive
- Hunter mentality, looking for the big fish, competitive
- Resilience - demonstrated ability to overcome "no" and persistence to win in the face of rejection
- Discipline to follow-up, ability to put in the extra hours to ensure customers get the best level of service.
We offer a competitive salary and benefits package, including medical, dental, vision, life and disability insurance, and 401(k) plans with company match. A unique benefit GCC offers as part of Employee Owned Holdings, Inc. is an employee stock ownership plan.
What is an ESOP?
ESOP is a special retirement program that allows employees to own stock in the company. When you join EOHI, you automatically begin investing in your future (without having to purchase shares). We are a high growth company committed to training our employee owners to develop their skills and advance in their careers.
- Studies also show that retirement account balances for ESOP companies are 2.5 times higher.
- ESOP companies grow 2.5 times faster than those companies without employee ownership.
- Research shows employee owned companies are superior in performance, employee benefits and employee moral because everyone is working towards a common goal.