What are the responsibilities and job description for the Customer Service Representative position at Employee Owned Holdings, Inc.?
The Customer Service Representative plays a critical role in supporting some of GCC’s largest and most strategic accounts. Working closely with outside sales, purchasing, and warehouse teams, this position ensures seamless communication, precise order management, and timely delivery of technical solutions. The role involves direct interaction with engineering, purchasing, and management personnel at key customers, requiring both strong relationship skills and a solid understanding of technical products and applications.
Responsibilities:
- Partner closely with Outside Sales to support strategic OEM accounts through proactive communication, timely follow-up, and coordinated execution.
- Learn and apply product knowledge across hydraulic, pneumatic, and automation components to help customers identify the right solutions.
- Serve as the primary internal contact for assigned accounts, ensuring consistent and professional handling of orders, quotations, and service requests.
- Develop strong relationships with customer contacts to understand production needs, forecasts, and business cycles.
- Provide real-time updates on pricing, product availability, lead times, and delivery status.
- Collaborate with cross-functional teams including engineering, outside sales, production and purchasing to resolve challenges and maintain customer satisfaction.
- Accounting/Finance – resolve credit, billing, and invoicing issues.
- Support and participate in the organization’s continual improvement program to conform to ISO 9001 requirements and understand the implications of conformance with the Quality Management System.
- Other duties as assigned.
EDUCATION AND TRAINING
- High school diploma, GED, or equivalent secondary education.
- Technical aptitude, training or classes related to fluid power, mechanical or automation products a plus.
EXPERIENCE
- Experience with customer communication via phone & email.
- Proficient with Microsoft Outlook, familiar with basic Microsoft Excel function, experience with order entry/ERP systems a plus.
- Experience working with technical products a plus.
KNOWLEDGE AND SKILLS
- Sound problem solving skills. Ability to make decisions by demonstrating initiative and assertiveness.
- Willingness to learn technical products and manufacturers.
- Strong interpersonal skills. Ability to work well with customers; team members; and individuals in other departments.
- Good communication skills. The ability to articulate technical and conceptual information in a clear, concise and effective way.
- Excellent organization – ability to track multiple projects for customers and sales representatives. Ensuring all information is documented and communicated effectively.
GCC is looking for a candidate who wants to contribute on a significant way with our largest clients and vendors to join our 100% employee-owned company. GCC has offices in Tampa, Charlotte, Seattle and Portland - providing motion control solutions for hydraulic, pneumatic and electrically powered applications. Our main corporate division in Tampa handles all accounting, purchasing, operations and customer service for the Florida region. Our team continues to grow, and we are proud to be a 100% employee-owned company - every employee has skin in the game.
We offer a competitive salary and benefits package, including medical, dental, vision, life and disability insurance, family leave and 401(k) plans with company match. A unique benefit GCC offers as part of Employee Owned Holdings, Inc. is an employee stock ownership plan.
What is an ESOP?
ESOP is a special retirement program that allows employees to own stock in the company. When you join EOHI, you automatically begin investing in your future (without having to purchase shares). We are a high growth company committed to training our employee owners to develop their skills and advance in their careers.
- Studies also show that retirement account balances for ESOP companies are 2.5 times higher.
- ESOP companies grow 2.5 times faster than those companies without employee ownership.
- Research shows employee owned companies are superior in performance, employee benefits and employee morale because everyone is working towards a common goal.