DESKTOP ENGINEER

JOB SUMMARY:

Health Center Inc. (also known as The New York Hotel Trades Council and Hotel Association of NYC, Inc Employee Benefit Funds) is a NYC based healthcare organization with ambulatory care facilities staffed with a wide range of health professionals to provide extensive medical and diagnostic services. We offer Primary Care, Dental, Radiological, Vision, Mental Health, and other Specialist services at our facilities at no charge to our Union members (which consist of hotel employees), removing the financial roadblock that many people face when trying to obtain quality medical care. We are hiring for a Desktop Engineer, which is a critical role that focuses on ensuring the smooth deployment, management, and support of desktop systems for the entire organization. Please note this role is onsite - you would be working out of our Brooklyn Health Center.

DUTIES AND RESPONSIBILITIES:

• Collaborate with clients to understand their IT needs and challenges, providing expert advice and support for desktop environment management, troubleshooting, and optimization.
• Design, create, and manage application packages for deployment using ManageEngine, SCCM, Microsoft Intune, and other tools ensuring proper configuration and distribution across client environments.
• Develop, manage, and maintain desktop images for various operating systems and configurations.
• Efficiently deploy these images to both new and existing systems, adhering to client requirements, security, and best practices.
• Design, implement, and maintain Intune for mobile device management, both BYOD and Corporate, as well as desktop and laptop management
• Develop and maintain scripts and automation workflows to streamline and automate various aspects of desktop image creation, deployment, and management, with a focus on achieving zero-touch deployments.
• Assist in maintaining software and hardware inventory tracking systems, regularly updating databases to ensure accurate and current information.
• Oversee patch management processes, including the automated deployment and verification of updates.
• Generate detailed reports on patch status, compliance, and any encountered issues.
• Create and maintain thorough documentation for processes, configurations, and deployments, ensuring all procedures are clearly documented and accessible for future reference.
• Diagnose and resolve complex issues related to desktop environments, including hardware, software, and network problems.
• Contributes to team effort.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Engineering, Computer Science, Information Systems, a related area, or equivalent work experience.
• 5-10 years of extensive experience as a Desktop Systems Engineer or in a similar role, with a proven track record of supporting desktop infrastructure projects and initiatives
• 5-10 years of experience using SCCM for imaging and deployments
• 3 years of experience using Intune for imaging and deployments
• Experience using Manage Engine Endpoint Central, Script Logic and or Desktop Authority is a plus
• Microsoft Endpoint Administrator certification is desired.
• Microsoft Modern Desktop Administrator certification is desired.
• ITIL V4 certification is desired.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated experience in a desktop engineering role, with a strong background in managing and deploying desktop environments using Intune and SCCM.
• Proficiency in Microsoft Intune and SCCM for application management and deployment.
• Advanced proficiency in PowerShell scripting, Windows Management Instrumentation (WMI) Microsoft Deployment Toolkit (MDT), Active Directory, and Group Policies with demonstrated experience in developing automation solutions for desktop environments.
• Strong problem-solving skills, excellent communication abilities, and the capacity to work independently as well as collaboratively within a team.
• Strong understanding of desktop imaging technologies, deployment methodologies, and best practices, with hands-on experience in image creation, customization, and deployment processes.
• Ability to analyze complex technical issues, troubleshoot problems, and implement effective solutions in a timely manner.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members, stakeholders, and vendors to achieve common goals and objectives.
• Attention to detail, ability to meet deadlines and prioritize deliverables for competing high-priority projects, and excellent time management skills.

PHYSICAL DEMANDS:

• This role is onsite based out of our Brooklyn Health Center
• Occasional travel to Health Centers and other locations as needed.

WORKING CONDITIONS:

• Sitting for extended periods of time.
• Computer work for extended periods of time.
• Walking and standing for moderate periods of time.

BENEFITS AND COMPENSATION:

• Medical, Dental, Vision, Pharmacy, and Mental health benefits at no cost to all benefits-eligible employees and their eligible dependents
• Paid Time Off (Vacation, Personal, Sick days, and paid Holidays)
• 401(k) Plan with employer contribution (this is better than an Employer Match)
• Life Insurance
• Tuition Reimbursement
• Short Term and Long-Term Disability Benefits 
• Legal Services
• Wellness Benefits