ISG Engineer II

EMPIST is a full-service IT company, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business but of our employees, too.

ISG Engineer II

Mon/Friday - Onsite

Chicago, IL

What You’ll Do

The Infrastructure Engineer is responsible for implementing and maintaining EMPIST’s client infrastructure environments across on-premises, hybrid, and cloud platforms. This role combines technical delivery, operational excellence, and client-facing communication to ensure reliable, secure, and scalable IT systems.

Responsibilities

• Infrastructure Management: Deploy, configure, and maintain servers, storage, virtualization, and network systems (primarily Microsoft, VMware, and Azure environments).
• This includes working collaboratively with the project team to execute on project deliverables within prescribed timelines.
• Cloud & Hybrid Operations: Support migrations and integrations between on-prem and cloud systems, ensuring performance, security, and cost optimization.
• Monitoring & Maintenance: Implement proactive monitoring, patching, and performance tuning across client environments.
• Backup Oversight:
• Monitor daily backup jobs and replication status across local and cloud environments.
• Validate backup integrity and ensure compliance with defined RTO/RPO objectives.
• Coordinate with appropriate team members/teams for alert triage and remediation of failed backups.
• Support emergency recovery efforts during critical incidents.
• Maintain documentation for backup configurations and retention policies.
• Incident Response & Troubleshooting: Lead root-cause analysis and resolution for complex infrastructure issues, coordinating with vendors and internal teams.
• Documentation & Standards: Maintain accurate system documentation, configuration baselines, and change management records.
• Client Engagement: Deliver exceptional customer support, either remotely or onsite, as required. 
• Collaboration: Work closely with other departments to ensure seamless delivery and operational continuity.
  

Qualifications

• 5 years of experience in IT infrastructure engineering or systems administration.
• Strong proficiency in Microsoft 365, Azure, VMware, and Windows Server environments.
• Experience with networking fundamentals (DNS, DHCP, VLANs, firewalls).
• Familiarity with backup, disaster recovery, and business continuity planning.
• Relevant certifications preferred (e.g., Microsoft Certified: Azure Administrator, VMware VCP, CompTIA Network /Security ).
• Excellent communication and documentation skills.
• Prior MSP experience is a plus.
  
  

Salary- $80,000–$100,000 annually

Career Path: This role serves as a bridge between Infrastructure Engineer and Infrastructure Architect. Successful candidates demonstrating leadership and solution design capabilities may advance to Lead Engineer or Infrastructure Architect roles within 12–24 months.

This is a full-time technical position with full benefits including Medical, Dental, Vision, and 401K Match, plus we set up a career track tailored to each individual engineer and we pay for your certifications to complete that track.

We offer the opportunity to work with a friendly team, grow in this role and develop upon the current skills you already have. You will be working with team members located in the US and GR and supporting MSP customers throughout the US and around the globe!

EMPIST is a 25-year-old global company with US locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road and an office in Phoenix, AZ. We also have our European HQ in Athens, Greece. We have been named to the Inc 500/5000 list for 8 out of the last 9 years which recognizes the fastest-growing, privately held businesses across the nation. We've also been chosen as one of the 501 most influential MSPs in the world (#73 in 2024) recognized on the Channel Futures 501 list for 10 straight years.