Senior Director, SAP Applications & Digital Utilities

Role Summary

The Senior Director of SAP Applications & Digital Utilities is responsible for defining and executing the enterprise SAP strategy supporting the Energy Utility value chain. This role provides executive leadership for SAP IS-U, S/4HANA, Enterprise Asset Management (EAM), and Field Service Management (FSM) platforms, ensuring scalable, secure, and resilient solutions that enable customer operations, asset reliability, field workforce efficiency, and regulatory compliance.

The role partners closely with business leaders across Customer Operations, Asset Management, Field Services, Finance, Supply Chain, and Regulatory Affairs to drive digital transformation, optimize operational performance, and maximize return on SAP investments.

Key Responsibilities

Strategic Leadership & Vision

• Define and own the SAP roadmap for utility operations, including IS-U on S/4HANA, EAM, and FSM, aligned with corporate digital and grid modernization strategies.
• Lead large-scale S/4HANA transformation programs, including ECC to S/4HANA migrations, brownfield/greenfield strategies, and IS-U modernization.
• Establish long-term architecture standards and integration patterns across SAP and non-SAP platforms (GIS, AMI, OMS, ADMS, CIS, mobile).

SAP IS-U & Customer Operations

• Provide executive oversight of SAP IS-U capabilities including:
• Customer master and contract management
• Meter-to-Cash (M2C) processes
• Billing, invoicing, and collections
• Device and meter data integration
• Regulatory and rate compliance
• Partner with Customer Service and Regulatory teams to ensure system solutions meet evolving utility regulations and customer experience expectations.

S/4HANA Finance & Core ERP

• Oversee SAP S/4HANA Finance, Controlling, and Supply Chain integration with IS-U and operational systems.
• Ensure financial transparency, asset capitalization accuracy, and regulatory reporting readiness.
• Drive adoption of SAP best practices while balancing utility-specific requirements.

Enterprise Asset Management (EAM)

• Lead strategy and execution for SAP EAM to support:
• Asset lifecycle management
• Preventive and corrective maintenance
• Work management and planning
• Capital project execution
• Enable improved asset reliability, safety, and regulatory compliance across generation, transmission, and distribution assets.

Field Service Management (FSM)

• Provide leadership for SAP Field Service Management (FSM) solutions to optimize:
• Field workforce scheduling and dispatch
• Mobile work execution
• Real-time visibility into field operations
• Ensure seamless integration between FSM, EAM, IS-U, GIS, and mobile platforms.

Governance, Delivery & Operations

• Establish strong SAP governance, including architecture review boards, change management, and release management.
• Oversee system availability, performance, cybersecurity, and disaster recovery for mission-critical SAP platforms.
• Manage large systems integrators, SAP partners, and offshore/onshore delivery teams.

People & Financial Leadership

• Lead and develop high-performing SAP product, architecture, and delivery teams.
• Own SAP application budgets, vendor contracts, and licensing optimization.
• Drive cost efficiency while enabling innovation and business agility.

Required Qualifications

Education

• Bachelor’s degree in Information Systems, Engineering, Business, or related field
• Master’s degree or MBA preferred

Experience

• 15 years of progressive SAP leadership experience, with 10 years in the Energy or Utility industry
• Proven executive leadership of SAP IS-U implementations and operations
• Deep experience delivering S/4HANA transformation programs
• Strong hands-on leadership with SAP EAM and SAP FSM
• Experience managing large, complex, multi-year SAP programs ($10M )

Required Skills & Competencies

Technical & Functional Expertise

• SAP IS-U (M2C, Device Management, Billing, FI-CA)
• SAP S/4HANA (Finance, MM, PM, Integration)
• SAP EAM / PM
• SAP Field Service Management (FSM)
• SAP BTP and integration technologies
• Utility system integrations (GIS, AMI, OMS, ADMS)

Leadership & Business Skills

• Executive-level communication and stakeholder management
• Strong understanding of utility regulatory and compliance environments
• Strategic planning and enterprise architecture leadership
• Change management and organizational transformation
• Vendor and systems integrator management