Customer Service Representative - Shipping and Receiving

We're currently looking for a Customer Service Representative for our Hayward location. In this role, you will be responsible for responding to customer inquiries, processing orders, and handling customer concerns in a professional, courteous, and timely manner. Additional duties include answering phone calls, greeting visitors, scheduling appointments, and performing general clerical and administrative tasks as needed.

Pay rate: $19.25 - $19.25
Schedule: Monday to Friday.
Shift: 8 AM to 4:30 PM (overtime when needed)

Main Responsibilities-

1. Daily email communication with assigned customers or facility customers

2. Schedule appointments in online scheduling system

3. Create/Process and input all customer orders received by email or EDI

4. Check all customer orders for accuracy and any special requirements

5. Create work orders for all special requirements and submit them to the warehouse

6. Communicate all customer requests directly to supervisor and warehouse supervisor as required

7. Create inbounds in the WMS and manage closing inbounds in a timely manner

8. Communicate any inbound discrepancies to the appropriate warehouse staff for verification

9. Communicate any inbound discrepancies to the appropriate customer once verified by Prism staff

10. Invoice individual inbounds and check for accuracy

11. File inbounds in appropriate file folders and file cabinets

12. Log/Update all outbound charges/charge types in the pallet exchange (WMS)

13. File outbounds in the appropriate file folders and file cabinets

14. Bill work orders on a daily basis

15. Month End billing for assigned customers that takes place the last working day of every month (overtime may be required for this day)

Occasional Duties:
Cover Shipping/Receiving for lunch/breaks or peak times:

1. Check in/out drivers for inbound and outbound shipments using scheduling app and WMS

2. Assist drivers with dock scheduling app

3. Communicate driver arrivals to warehouse (customer name, load type)

4. Manage dock door assignments and monitor dwell times

5. Count inbound trailers and record on BOLs, noting damages and signing paperwork

6. Verify seals on inbound trailers/containers

7. Take photos of inbound trailers using tablet

8. Seal outbound trucks

9. Check and respond to emails as needed

10. Verify outbound driver info (PO/pickup #, trailer #, destination) before check-out

11. Ensure correct BOLs are issued to all outbound drivers

Requiremenrts:

• Customer service experience (min 6 months)

• Strong communication skills

• Attention to detail

• Positive customer-focused attitude.

• Computer Savvy

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