Service Writer | Mossy Head, FL (33725)

Empire Truck Sales is one of the largest Freightliner/Western Star Heavy Truck Dealerships in the Southeast. Due to continued growth, we are seeking a Service Writer with strong customer communication skills who is a self-starter and quick learner to support our dealership’s service team. This role offers a clear opportunity to develop professionally, expand responsibilities, and advance within a growing organization.

Empire offers rewarding careers with a leader in the transportation industry. We are committed to promoting from within whenever possible and supporting our team members’ long-term career growth. Grow with us as we continue to expand our state-of-the-art facilities, services, and leadership opportunities. We are always looking for dedicated individuals with a heart for serving others to build lasting careers with our team.

Responsibilities:

• Maintain Service Department filing systems and records

• Open work orders as directed by the Service Manager or Shop Foreman and maintain control until closed and invoiced

• Update and maintain accurate customer profiles using information from customer work orders

• Serve as a team player—willing to assist co-workers and support tasks beyond listed job duties as experience and skills grow

• Field internal and external customer inquiries for the Service Department while developing deeper knowledge of service operations

•  High School Diploma or GED required

• Mechanical knowledge of automotive or diesel repair preferred

• Previous experience in a dealership, service department, retail, or customer service role a plus

• Proficient with Microsoft Office (Word, Excel, Outlook) and web-based software applications

• Strong attention to detail with excellent organizational and multitasking skills

• Ability to work efficiently in a fast-paced service environment

• Excellent verbal and written communication skills

• Self-motivated, dependable, and able to solve problems independently

• Work Schedule: Day shift hours from 6:00 a.m. to 6:00 p.m., including a rotating weekend shift requirement.

Benefits & Compensation

• Competitive pay based on experience

• Incentive and bonus opportunities

• Comprehensive Medical, Dental, Vision, and Life Insurance

• Company-paid short-term and long-term disability insurance

• 401(k) retirement plan with company participation

• Paid in-house training and career development

• Climate-controlled work environment

• Clear opportunities for advancement and promotion

Empire Truck Sales is an equal opportunity employer and maintains a safe, drug-free workplace. Employment is contingent upon successful completion of pre-employment screening, including a background check and drug test.

Empire Truck Sales, LLC is an Equal Opportunity Employer