What are the responsibilities and job description for the Service Writer | Mossy Head, FL (33725) position at Empire Truck Sales?
Empire Truck Sales is one of the largest Freightliner/Western Star Heavy Truck Dealerships in the Southeast. Due to continued growth, we are seeking a Service Writer with strong customer communication skills who is a self-starter and quick learner to support our dealership’s service team. This role offers a clear opportunity to develop professionally, expand responsibilities, and advance within a growing organization.
Empire offers rewarding careers with a leader in the transportation industry. We are committed to promoting from within whenever possible and supporting our team members’ long-term career growth. Grow with us as we continue to expand our state-of-the-art facilities, services, and leadership opportunities. We are always looking for dedicated individuals with a heart for serving others to build lasting careers with our team.
Responsibilities:
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Maintain Service Department filing systems and records
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Open work orders as directed by the Service Manager or Shop Foreman and maintain control until closed and invoiced
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Update and maintain accurate customer profiles using information from customer work orders
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Serve as a team player—willing to assist co-workers and support tasks beyond listed job duties as experience and skills grow
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Field internal and external customer inquiries for the Service Department while developing deeper knowledge of service operations
- High School Diploma or GED required
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Mechanical knowledge of automotive or diesel repair preferred
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Previous experience in a dealership, service department, retail, or customer service role a plus
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Proficient with Microsoft Office (Word, Excel, Outlook) and web-based software applications
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Strong attention to detail with excellent organizational and multitasking skills
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Ability to work efficiently in a fast-paced service environment
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Excellent verbal and written communication skills
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Self-motivated, dependable, and able to solve problems independently
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Work Schedule: Day shift hours from 6:00 a.m. to 6:00 p.m., including a rotating weekend shift requirement.
Benefits & Compensation
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Competitive pay based on experience
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Incentive and bonus opportunities
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Comprehensive Medical, Dental, Vision, and Life Insurance
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Company-paid short-term and long-term disability insurance
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401(k) retirement plan with company participation
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Paid in-house training and career development
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Climate-controlled work environment
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Clear opportunities for advancement and promotion
Empire Truck Sales is an equal opportunity employer and maintains a safe, drug-free workplace. Employment is contingent upon successful completion of pre-employment screening, including a background check and drug test.
Empire Truck Sales, LLC is an Equal Opportunity Employer