What are the responsibilities and job description for the Diesel Service Director - Heavy Truck Dealership | Columbus, MS (34418) position at Empire Truck Sales?
Grow your leadership career with a respected Freightliner and Western Star dealership.
Empire Truck Sales, LLC, one of the Southeast’s largest Freightliner and Western Star heavy truck dealerships, is seeking an experienced Service Director to lead the daily operations of our diesel truck service department. This leadership role is ideal for a service professional with dealership experience who is ready to manage technicians, improve service department performance, and deliver outstanding customer service.
Relocation assistance is available for the right candidate.
About Empire Truck Sales
Empire Truck Sales is a leading heavy truck dealership serving the Southeast with Freightliner and Western Star trucks, parts, and service. We are known for strong leadership, long-term employee careers, and continued investment in our facilities and people. Join a company where service leaders can grow, develop teams, and build a long-term career in the heavy truck and diesel service industry.
Key Responsibilities
• Manage daily operations of the heavy truck service department
• Lead, coach, and develop diesel technicians and service advisors
• Monitor service department productivity, efficiency, and profitability
• Ensure excellent customer service and strong customer relationships
• Coordinate workflow between service, parts, and warranty departments
• Support technicians with technical guidance and service issue resolution
• Maintain a safe, organized, and efficient service environment
• Minimum 2–5 years of experience in service management, preferably in an automotive, heavy truck, or equipment dealership setting
• Experience managing technicians in a dealership service department
• Strong leadership, communication, and organizational skills
• Retail dealership service experience preferred
• DTNA (Freightliner or Western Star) knowledge is a plus
• Proficiency with Microsoft Office and dealership management systems
• Ability to work in a fast-paced diesel service department environment
Compensation and Benefits
• Competitive salary plus commission opportunities
• Performance-based incentives
• Medical, dental, and vision insurance
• Company-paid short- and long-term disability insurance
• 401(k) retirement plan with company contribution
• Ongoing training and leadership development
• Career advancement opportunities within a growing dealership organization
• Relocation assistance available for the right candidate
Empire Truck Sales proudly promotes a safe, drug-free workplace. All employment offers are contingent upon successfully passing a background check and drug screening.
Empire Truck Sales, LLC is an Equal Opportunity Employer