Resort Office Manager

Job Overview

Twin Lakes RV & Tiny Home is seeking an organized, service-focused Office Manager to lead front desk operations and help keep the resort running smoothly. This position combines guest services, staff scheduling, timekeeping and payroll administration, housekeeping coordination, resort-store operations, and purchasing support.

The ideal candidate communicates clearly, maintains accurate records, and follows through on details while working closely with resort leadership and department leads.

Responsibilities

• Oversee daily office operations, front desk coverage, guest check-in support, check-out coordination, and shift communication.
• Answer guest questions, address routine concerns within company guidelines, and document issues requiring follow-up.
• Coordinate reservation questions, site moves, and booking exceptions with the corporate reservations team.
• Prepare and update resort staff schedules, coordinate coverage, and communicate schedule changes promptly.
• Review time records, obtain corrections and approvals, and submit accurate payroll information by established deadlines.
• Direct daily housekeeping assignments and follow up on cleaning, inspections, and accommodation readiness.
• Coordinate maintenance corrections and communicate guest-readiness status to the appropriate teams.
• Manage daily resort-store activities, including merchandising, inventory counts, point-of-sale accuracy, and cash reconciliation.
• Track purchase requests, quotes, approvals, deliveries, invoices, and vendor follow-up.
• Maintain secure guest and employee records and provide regular updates on office, housekeeping, staffing, and purchasing needs.

Experience

• Experience in office administration, hospitality, guest services, or a related role.
• Strong organization, customer service, and written and verbal communication skills.
• Ability to coordinate staff assignments and manage competing priorities.
• Accuracy with schedules, time records, cash handling, and confidential information.
• Comfort using computers, spreadsheets, point-of-sale tools, and reservation or work-order systems.
• Experience coordinating housekeeping or retail operations is helpful.

Schedule and work expectations

This is an on-site position. Weekend, holiday, and assigned emergency coverage may be required. The Office Manager follows company procedures and works within established approval limits for reservations, purchasing, payroll, and personnel matters.

How to apply

Apply through Indeed with your résumé and a brief description of your relevant office, hospitality, or supervisory experience.

Pay: $35,000.00 - $43,000.00 per year

Work Location: In person

Salary : $35,000 - $43,000