What are the responsibilities and job description for the Retail Reset Support Specialist position at Empire Marketing Strategies?
Company Description
Empire Marketing Strategies is a leading independent sales and merchandising company specializing in the Kroger Co. Family of Stores. With expertise across all grocery store departments, including Meat & Seafood, Deli-Bakery-Cheese, Produce, and Center Store, Empire Marketing Strategies ensures that clients’ products are distributed and merchandised effectively at the store level. Headquartered in Cincinnati, Ohio, the company serves every Kroger division, including Harris Teeter, through its 18 regional offices across the U.S. The team includes national and regional account specialists supported by retail merchandising teams offering analytic and planogram services.
Role Description
The Retail Support Specialist supports retail execution across an assigned territory by completing reset projects, maintaining shelf standards, and ensuring accurate product placement, pricing, and distribution. The position sets and services promotional displays, partners closely with store teams, and provides territory-wide support through reporting, communication, and occasional training. It also includes basic administrative duties and collaboration with the retail team to meet client, manufacturer, and retailer expectations.
Qualifications
- Experience in Retail Sales and knowledge of products in grocery and retail sectors
- Skills in Customer Service and ensuring Customer Satisfaction
- Strong Communication skills and the ability to collaborate effectively with store teams
- Attention to detail and organizational skills to maintain merchandise displays and store layouts
- Ability to work efficiently in a team environment and demonstrate a proactive approach
- Previous experience in merchandising or retail resets is a plus
- High school diploma or equivalent required
- Ability to lift and move products as needed and perform physical tasks associated with the role