What are the responsibilities and job description for the Night Auditor position at Empire Hotels Group?
We are looking for a full-time night auditor to serve as our guests’ first point of contact and manage all aspects of their accommodations.
Guest Service Representative responsibilities include registering guests, managing reservations and providing information about rooms, rates, amenities, as well as the surrounding areas including Mayo Clinic. If you have a passion for customer service and a positive team-oriented attitude - we’d like to meet you!
Ultimately, you will help create a pleasant and memorable stay for our guests.
***Please note***
5 days a week 11pm-7am/10pm-6am
Responsibilities
Perform all check-in and check-out tasks
Assist guests over the phone as well as in person
Coordinate with all hotel departments (i.e. housekeeping, maintenance, etc.)
Manage guest information such as contact details, room types needed, dates of arrival and departure, and payment information
Provide information about hotel, rates, amenities, and services offered
Assist guests with questions related to Mayo Clinic, transportation, dining, entertainment, etc.
Essential Skills
Passion for customer service
Organized and detail oriented
Basic computer knowledge
Willingness to learn
Ability to empathize with guests
Problem solving skills
Strong interpersonal skills
Pay: $17.00 - $19.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $17 - $19